L2 Operations Support Engineer (AWS/Azure)

OPUS IT Services Pte Ltd; Singapore; On-site; SGD 60,000 - 96,000; Full time

Job summary

OPUS IT Services Pte Ltd is seeking an IT Operations Engineer for a 1-year contract in Singapore. You will provide day-to-day L2 operational support and work with L1 and L3 teams to maintain service stability, resolve incidents, and ensure smooth maintenance execution.

The role involves managing product admin access, supporting product teams, monitoring alerts, and performing patching across AWS and Azure environments.

Responsibilities

• Provide day-to-day L2 operational support.
• Collaborate with L1 and L3 teams to ensure service stability and timely incident resolution.
• Maintain and administer product admin access across platforms.
• Support Product teams with enquiries, technical support and incidents.
• Monitor alerts and execute escalation or corrective actions.
• Escalate major outages to management promptly with stakeholders informed.
• Troubleshoot logs and escalate as needed.
• Perform patching and maintenance: monthly VA scans, AWS/Azure maintenance, product upgrades, manage alerts.
• Support configuration changes for operations.
• Manage tickets via Jira Service Management to SLA.
• Assist with tenant SRs, incidents, and inquiries from the PM Portal.
• Contribute to Knowledge Base articles.
• Provide status updates with operational reports.

Job description

Employment Type: 1year Contract

Role Overview

Key Responsibilities

• Provide day-to-day L2 operational support.
• Work closely with L1 and L3 teams to ensure service stability, timely incident resolution, and smooth maintenance execution.
• Maintain and administer product administration access for various platforms to support operational matters.
• Render support to Product teams for enquiries, technical support, and incident management.
• Monitor system alerts and execute appropriate escalation plans or corrective actions.
• Escalate major outages to management promptly and ensure relevant stakeholders are informed in a timely manner.
• Troubleshoot logs and provide escalation to relevant stakeholders.
• Execute patching and maintenance activities across supported products, including:
  • Monthly Vulnerability Assessment (VA) scans for security support
  • Maintenance activities within AWS and Azure environments
  • Software upgrades for supported products
  • Pausing and resuming monitoring alerts during scheduled maintenance windows
• Support configuration changes for operational matters.
• Manage product tickets via Jira Service Management, working closely with L1, L3 and vendor teams to drive tickets to closure within the Service Level Agreement.
• Assist with tenant Service Requests (SRs), incidents, and enquiries from the Product Service Management Portal.
• Contribute to Knowledge Base articles to address gaps.
• Provide Status updates when required, with operational reports generated by them.

Preferred Skills/Knowledge

• Elastic (monitoring and log management)
• Jira/Jira Service Management (ticketing and service management)
• Confluence (Content Management)- GitLab (source code and pipeline management)
• Nexus Sonatype (artefact repository management)
• Azure Entra (identity and access management)
• Cloudflare (network and security services)
• Crowdstrike/Falcon
• Tatium