L2 Desktop Support & Incident Triage

Wipro; Singapore; Presencial; SGD 39 000 - 61 000; Tempo integral

Resumo da oferta

Wipro Limited in Singapore is seeking a Desktop Support specialist to assist in triage and documentation of priority incidents, support resolution of service requests, and ensure SLA adherence.

You will monitor tickets, escalate delays, and help create change requests, with 1–3 years of experience in desktop support. This role offers an opportunity to contribute to a dynamic, globally connected IT environment.

Qualificações

• Mandatory Desktop Support experience.
• 1–3 years of experience required.

Responsabilidades

• Triaging and resolution of tickets-Perform initial triage and assist in response for priority incident tickets (P3 tickets) along with its documentation and following the defined SLA and escalation procedures.
• Resolution of service Requests-Track and assist in resolution of software/hardware/network service requests, ensuring they are accurately logged, processed, and completed within defined timelines as per established procedures.
• SLA Monitoring-Track and monitor SLA timelines for entire lifecycle of priority incident tickets (P3 tickets). Escalate to higher levels for delays or potential SLA breaches.
• Change request execution-Assist in creation of change requests basis types of incident tickets which are raised and resolved.

Conhecimentos

Desktop Support

Descrição da oferta de emprego

Wipro Limited in Singapore is seeking a Desktop Support specialist to assist in triage and documentation of priority incidents, support resolution of service requests, and ensure SLA adherence.

You will monitor tickets, escalate delays, and help create change requests, with 1–3 years of experience in desktop support. This role offers an opportunity to contribute to a dynamic, globally connected IT environment.