L1-L2 Support(Investment Banking)

Bounteousxaccolite Singapore Pte. Ltd.; Singapore; On-site; SGD 70,000 - 95,000; Full time

Job summary

Bounteousxaccolite Singapore Pte. Ltd. is seeking a mid-level production/application support specialist to operate in a fast-paced financial services environment in Singapore.

The role requires hands-on SQL, Unix/Linux skills and experience with job schedulers, middleware, and monitoring tools. The candidate will support the front-to-back lifecycle of trading workflows, including incident management and problem resolution, with shifts that may cover US/EU market hours.

Qualifications

• 3-5 years of production/application support experience in financial services.

Skills

SQL

Unix/Linux

Shell scripting

Job scheduling

Messaging middleware

Monitoring tools

Trade lifecycle

ITIL

Analytical thinking

Shift work

Tools

Control-M

Autosys

MQ

Kafka

Solace

SFTP

Connect:Direct

Splunk

Geneos

AppDynamics

Grafana

ITRS

Job description

• 3-5 years of experience in production/application support within investment banking, capital markets, or a broader financial services environment
• Strong understanding of capital markets products: Equities, Fixed Income, FX, Derivatives, or Commodities (front-to-back lifecycle)
• Hands-on experience with SQL (complex queries, stored procedures) for data investigation
• Working knowledge of Unix/Linux commands, shell scripting for troubleshooting and automation
• Experience with job scheduling tools (Control-M, Autosys, or similar)
• Familiarity with messaging middleware (MQ, Kafka, Solace) and file transfer protocols (SFTP, Connect:Direct)
• Exposure to monitoring tools (Splunk, Geneos, AppDynamics, Grafana, ITRS)
• Understanding of trade lifecycle: execution → booking → confirmation → clearing → settlement
• ITIL foundation knowledge (Incident, Problem, Change Management)
• Strong analytical and troubleshooting skills under time pressure

Preferred/Good to Have

• Exposure to FIX protocol and trade messaging standards (SWIFT, ISO 20022)
• Basic scripting/programming knowledge (Python, Java) for log analysis or tooling
• Experience with cloud platforms (AWS/Azure) if the environment is hybrid/cloud-migrated
• Prior experience supporting regulatory reporting systems (MiFID II, Dodd-Frank, EMIR)
• ITIL v3/v4 certification

Soft Skills

• Ability to work under pressure during market hours and high-severity incidents
• Strong stakeholder management — comfortable communicating with traders and senior business heads
• Ownership mindset with attention to detail
• Willingness to work in shifts (including US/EU market hours overlap, occasional weekend releases)

  Work Hours / Shift

• May include rotational shifts and on-call/weekend support for releases or DR