KYC Operations Team Lead - Post-Onboarding

ANEXT Bank; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

ANEXT Bank is seeking a highly skilled Team Lead (Post-Onboarding), KYC Operations in Singapore. The role is responsible for guiding the KYC Operations Post-Onboarding team as the service owner for all KYC activities, including outreach, reviews and exits, ensuring alignment with business objectives and control principles.

You will work with FCC, Risk, Legal, Business and Tech teams to maintain service consistency, drive AI-enabled efficiency, and deliver strong KPI performance while developing

Qualifications

• Minimum 10 years of hands-on KYC/customer-facing experience in corporate banking.
• Deep understanding of customer due diligence and lifecycle controls.
• Strong English and Chinese communication, written and spoken.
• Ability to prioritise workload and deliver with minimal supervision.
• Experience leading local and offshore operations teams with KPIs/SLA targets.
• Entrepreneurial mindset with creative problem-solving and adaptability.
• High-energy, fast-paced stakeholder management and leadership skills.
• Client-centric attitude with focus on process excellence and continuous improvement.

Responsibilities

• Support the Bank’s expansion strategy by collaborating with key stakeholders.
• Build systems, processes and people in KYC Operations; drive AI-enabled efficiency.
• Drive end-to-end lifecycle improvements to maintain high service standards.
• Oversee KYC activities per OKRs, SLAs and KPIs; manage local and offshore teams.
• Guide stakeholders on regulations for new segments and product setup.
• Lead talent agenda by hiring and developing a proficient KYC team.
• Motivate, lead and develop the KYC Operations team to excel.
• Champion customer experience and advocate agile ways of working.
• Break down complex problems and implement optimal, strategic solutions.
• Maintain strong relationships with FCC, Risk, Business, Tech and Operations.

Skills

KYC Operations

Team Leadership

Customer Onboarding

Regulatory Knowledge

Process Improvement

AI Adoption

Stakeholder Management

Bilingual EN/CN

Tools

Regulatory frameworks

Job description

ANEXT Bank is seeking a highly skilled Team Lead (Post-Onboarding), KYC Operations in Singapore. The role is responsible for guiding the KYC Operations Post-Onboarding team as the service owner for all KYC activities, including outreach, reviews and exits, ensuring alignment with business objectives and control principles.

You will work with FCC, Risk, Legal, Business and Tech teams to maintain service consistency, drive AI-enabled efficiency, and deliver strong KPI performance while developing