Korean Privacy & Data Intake Specialist

TEKsystems; Singapore; Sur place; SGD 50 000 - 75 000; Plein temps

Résumé du poste

Allegis Group Singapore Pte Ltd is seeking a Privacy Support Specialist focused on handling Korean-language privacy inquiries for the South Korean market. This role serves as the main contact, mainly managing inbound calls, capturing request details accurately, and routing cases to internal teams for resolution.

Based on site in Singapore, the role supports a global privacy operations team, coordinating with regional stakeholders, triaging inquiries, maintaining precise records, managing

Qualifications

• Proficiency in Korean is required to communicate with Korea-based users.
• 1–3 years' experience in customer support, operations, privacy, compliance, or related administrative roles.
• Comfortable handling a high volume of inquiries with strong attention to detail and data accuracy.
• Ability to handle sensitive information with discretion and confidentiality.
• Proficiency with standard office software and the ability to learn internal tools quickly.

Responsabilités

• Handle inbound privacy-related calls from South Korea in Korean, ensuring clear and professional communication.
• Accurately record user details, requests, and relevant account information.
• Categorise and assess inquiries (e.g., privacy requests, account issues) and route them to the appropriate teams within set timelines.
• Complete and submit standardized intake forms through internal systems.
• Maintain precise records of all interactions and manage tickets alongside call handling.
• Follow established procedures for data protection, including escalating unresolved cases.
• Support compliance activities such as training, audits, and regulatory requirements.
• Track and report on inquiry volumes, trends, and escalation patterns.
• Assist with reporting of data incidents when required.
• Manage a monthly volume of ~150–200 inquiries, focusing on accurate intake, routing, and follow-up rather than full resolution.

Connaissances

Korean language

Customer support

Data accuracy

High-volume handling

Description du poste

Allegis Group Singapore Pte Ltd is seeking a Privacy Support Specialist focused on handling Korean-language privacy inquiries for the South Korean market. This role serves as the main contact, mainly managing inbound calls, capturing request details accurately, and routing cases to internal teams for resolution.

Based on site in Singapore, the role supports a global privacy operations team, coordinating with regional stakeholders, triaging inquiries, maintaining precise records, managing