Knowledge Management Platform Engineer

Centre for Strategic Infocomm Technologies; Singapore; On-site; SGD 110,000 - 170,000; Full time

Job summary

Centre for Strategic Infocomm Technologies in Singapore is seeking a Knowledge Management Platform Engineer to bridge infrastructure and content design, enabling teams to store, discover, and share enterprise knowledge.

You will design, implement, and maintain enterprise-wide documentation and collaboration tools such as Knowledge Hubs, Wikis, Communications, and AI-assisted platforms, with focus on security, scalability, and performance.

Qualifications

• Degree or professional qualification in Computer Engineering, Computer Science, Knowledge Management or related field.
• Proficiency with scripting languages and tools (Git, Terraform, JavaScript, PowerShell, Bash, Python).
• Experience with REST APIs for platform integration and data automation.
• Deep understanding of identity management, SSO integrations, and permission hierarchies (Azure AD/Entra ID).
• Solid knowledge of knowledge management principles and taxonomy design.

Responsibilities

• Engineer Knowledge Management Platforms to organize and share critical information.
• Design and integrate AI and automation into workflows to enhance sharing.
• Apply DevOps practices (CI/CD) to automate deployments and workflows.
• Build analytics pipelines and observability dashboards to monitor platform health.
• Collaborate with cross-functional teams to enhance the collaboration experience.

Skills

Identity management

SSO integrations

Knowledge management

UI/UX for internal wikis

SRE practices

DevOps / CI/CD

Education

Degree in Computer Engineering/CS/Knowledge Management

Tools

Git

Terraform

JavaScript

PowerShell

Bash

Python

REST APIs

Job description

Join our mission to transform knowledge management in the organisation through innovative technology. The Knowledge Management Platform Engineer bridge the gap between technical infrastructure and user-centric content design, making it effortless for our organisational teams to store, discover, and share enterprise knowledge. The engineer designs, implements, and maintains our enterprise-wide documentation and collaboration ecosystem, which comprise of Knowledge Hubs and Wikis, Communications and Messaging, Content Collaboration, and AI-assisted platforms. In this role, you are also responsible for the technical health of these platforms, ensuring they are secure, scalable, and highly performant.

Responsibilities

• Engineer Knowledge Management Platforms that organize and share the organization's critical information to:
  • Improve information retrieval efficiency
  • Retain organisational knowledge and expertise
  • Enhance decision-making with reliable records
  • Boost collaboration through information sharing
• Design and integrate AI and automation into Knowledge Management workflows to enhance knowledge sharing, and foster knowledge growth.
• Apply DevOps practices (e.g. CI/CD) to automate deployments and workflows, improving efficiency, product quality and on-boarding speed.
• Build analytics pipelines and observability dashboards to monitor the platform health, applying SRE principles to improve uptime and responsiveness.
• Partner with cross-functional teams to enhance the collaboration experience, drive feature enhancements, and explore emerging technologies like AI and automation.

Requirements

• A degree or professional qualification in Computer Engineering, Computer Science, Knowledge Management or related field
• Proficiency with scripting languages and tools (e.g., Git, Terraform, Javascript, PowerShell, Bash, Python) and working with REST APIs for platform integration and data automation.
• Deep understanding of identity management, SSO integrations, and complex permission hierarchies (Azure AD/Entra ID).
• Strong understanding of knowledge management principles, including content lifecycle, UI/UX for internal wikis, and taxonomy design.
• Exposure to reliability engineering practices, including SLOs, error budgets, and capacity planning

Preferred Soft Skills

• Good verbal and written communication skills to translate technical capabilities into clear guidelines for non-technical employees.
• A detail-oriented approach to restructuring messy, unorganized data into intuitive, clean systems.

Why join us?

• Build and operate platforms that supports Singapore's national security missions.
• Work with talented engineers who take pride in operational excellence, collaboration, and innovation.
• Be empowered to experiment, improve, and scale modern technologies securely.
• Have opportunities to deepen your expertise DevOps, SRE practices, and secure platform engineering at scale.

As CSIT is an agency under the Ministry of Defence (Singapore), only Singapore Citizens will be considered.