Key Account Sales Manager

re-zoo-me; Singapore; Hybrid; SGD 120,000 - 180,000; Full time

Job summary

xRetail is expanding its Singapore presence and seeks an experienced sales professional to develop the local market, win enterprise clients, and build a high performing sales team. The role focuses on retail chains, F&B groups, brand owners, malls, and enterprise customers with the aim to establish a strong local pipeline and scalable sales processes.

You will own the complete sales cycle from prospecting to closing, collaborating with product, marketing, and operations.

Qualifications

• Bachelor's degree or above in IT or related field.
• 5+ years in B2B sales, business development, key account management, or channel sales in IT or tech.
• Fluent English required; Mandarin will be an advantage for regional teams.

Responsibilities

• Develop new business opportunities and maintain relationships with customers in Singapore market, focusing on retail chains, F&B groups, brand owners, malls, and enterprise clients.
• Identify prospects, present products, understand requirements, prepare proposals, negotiate terms, and manage full sales cycle from lead to closure.
• Develop strategic partnerships with channel partners, system integrators, technology partners, and associations.
• Achieve individual and team sales targets aligned with business plans.
• Build local sales function including processes, pipelines, reporting, KPIs, and training materials.
• Recruit and lead a sales team of about 5-10 members within two years.
• Collaborate with product, technical, marketing, and management to incorporate customer feedback and improve product market fit.
• Monitor market trends, customer needs, competitor activities, and opportunities in retail technology industry.

Skills

B2B sales

Business development

Key account management

Channel sales

IT industry

Education

Bachelor's degree or above

Job description

Job Responsibilities

1. Develop new business opportunities and maintain strong relationships with customers in the Singapore market, with a primary focus on retail chains, F&B groups, brand owners, shopping malls, and other enterprise clients.
2. Identify prospective customers, conduct product presentations, understand business requirements, prepare proposals, negotiate commercial terms, and manage the full sales cycle from lead generation to deal closure.
3. Develop and expand strategic partnerships with channel partners, system integrators, technology partners, industry associations, and other relevant organisations.
4. Achieve individual and team sales targets in accordance with the company's business and marketing plans.
5. Build the local sales function from the ground up, including establishing sales processes, customer pipelines, reporting systems, performance indicators, and training materials.
6. Recruit, establish, and lead a sales team of approximately 5-10 members within two years.
7. Work closely with product, technical, marketing, and management teams to communicate customer feedback, improve product-market fit, and support successful project implementation.
8. Monitor market trends, customer needs, competitor activities, and emerging opportunities within the retail technology industry.

Job Requirements

1. Bachelor's degree or above, with at least five years of experience in B2B sales, business development, key account management, or channel sales within the IT or technology industry.
2. Candidates with relevant experience in the following industries will be given priority:

• Retail technology or retail digitalisation
• Enterprise SaaS or software solutions
• AI, data analytics, or digital transformation
• POS, ERP, CRM, e-commerce, or omnichannel solutions
• Smart retail hardware, IoT, digital signage, or retail security
• System integration or enterprise technology solutions

1. Existing relationships with retail chains, F&B groups, brand owners, shopping mall operators, or relevant enterprise clients in Singapore will be a strong advantage.
2. Proven experience in independently developing new customers, managing key accounts, negotiating contracts, and closing complex B2B deals.
3. Experience in building a sales team, sales process, or business unit from the ground up is strongly preferred.
4. Ability to quickly understand technology products and translate technical capabilities into clear business value for customers.
5. Strong communication, presentation, negotiation, stakeholder-management, planning, and organisational skills.
6. Self-motivated, hands-on, results-oriented, and comfortable working in a fast-growing and entrepreneurial environment.
7. Willing to personally handle customer prospecting, product presentations, follow-ups, and deal negotiations during the initial stage of market development.
8. Fluent English is required. Proficiency in Mandarin will be an advantage for communicating with regional teams and business partners.
9. Able to understand and identify with the company's culture, values, and long-term development goals.

About xRetail

xRetail is a retail technology solutions company focused on helping retail and F&B businesses improve operational efficiency, customer engagement, and business performance through digitalisation, AI, data analytics, smart devices, and integrated software solutions.

We work with retail chains, brand owners, shopping mall operators, and other enterprise customers to support their digital transformation and business growth. As we expand our presence in Singapore and Southeast Asia, we are looking for an experienced sales professional to develop the local market and build a high-performing sales team.