Junior Telecom Operations & Support Engineer

WHALE CLOUD SINGAPORE PTE LTD; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

WHALE CLOUD SINGAPORE PTE. LTD. is seeking a telecom software support engineer to contribute to project delivery by providing technical support, system configuration, testing, and integration.

You will collaborate with partners and manage customer support to ensure smooth operations and system upgrades, resolving complex issues and ensuring software quality throughout the project lifecycle.

Qualifications

• Bachelor’s degree in IT, CS, EE or related disciplines.
• Proficiency in databases (MySQL, PL/SQL), Linux, Python or Shell scripting.

Responsibilities

• Deliver telecommunication software projects by executing tasks with project teams.
• Configure systems and manage business operations to support software functionality and upgrades.
• Provide Level 2/3 technical support to customers, resolving complex issues.
• Prepare test cases and perform testing across all project phases.
• Coordinate with partners and vendors for integration and troubleshooting.
• Support project success with tasks assigned by the Project Manager.
• Apply analytical and problem-solving skills to diagnose challenges.
• Demonstrate a positive customer service mindset to enhance client satisfaction.
• Work independently and as part of a motivated team.

Skills

Analytical skills

Problem solving

Customer service

Teamwork

Education

Bachelor’s Degree in IT / CS / EE or related

Tools

MySQL / PL/SQL

Linux

Python

Shell scripting

Job description

WHALE CLOUD SINGAPORE PTE. LTD. is seeking a telecom software support engineer to contribute to project delivery by providing technical support, system configuration, testing, and integration.

You will collaborate with partners and manage customer support to ensure smooth operations and system upgrades, resolving complex issues and ensuring software quality throughout the project lifecycle.