Associate Engineer, Mobile Voice (Singapore, Singapore)

Singtel; Singapore; On-site; Confidential; Full time

Job summary

Singtel in Singapore is seeking a motivated individual to join their telecommunications team. The role involves performing IREG testing for VoLTE roaming, coordinating with partners to ensure high-quality roaming experiences, and diagnosing issues effectively.

Applicants should have an engineering or IT diploma and a passion for telecommunications technologies like 4G and 5G. Training will be provided for candidates willing to learn and enhance customer service in a dynamic environment.

Qualifications

• Good engineering or IT diploma, preferably in communications engineering.
• Interest in Mobile technologies (4G, 5G, LTE, VoLTE).
• Basic networking knowledge is an advantage.
• Availability for standby during non-office hours.
• Good verbal and written communication skills.
• Creative and analytical problem-solving abilities.

Responsibilities

• Perform IREG testing for VoLTE roaming.
• Coordinate with roaming partners to enhance customer experience.
• Assist in diagnosing and resolving issues.
• Manage roaming complaints and ensure compliance.
• Collaborate with technology vendors to improve roaming experience.
• Track roaming customer experience KPIs.

Skills

Communication skills

Analytical thinking

Basic knowledge of networking

Customer focus

Telecommunications technologies

Education

Engineering or IT diploma

Tools

TCP/IP

CISCO switch/router

SUN Solaris

RedHat

HPUX

SHELL programming

Job description

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.

Join us and experience what it’s like to be with an Employer of Choice. Together, let’s create a brighter digital future for all. Awarded at the HR Fest Awards 2020.

Singtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV and Telephony) for our customers. We are committed to celebrating inclusion and diversity and is a strong believer to upskill and nurture all individuals. Come join us today as we build Singtel’s Networks of tomorrow, and Empower Every Generation to live, work and play in new ways!

Make an Impact by

• Be part of Singapore’s Market leading team in Roaming Coverage an widest destination by performing IREG testing for VoLTE roaming and support for new roaming partners and service launches.
• Enrich your communication skills by coordinating with sponsored roaming, roaming hub, bilateral roaming partners and roaming carriers to ensure a high-quality roaming experience and address roaming and interworking issues all over the world.
• Sharpen your analytical thinking by assisting initial level diagnosis of problems and incidents and helping in resolving them when appropriate.
• Manages roaming complaints SLA compliancy and reporting which includes helping to follow up on incidents to ensure customer satisfaction or service issues resolved.
• Collaborate with network teams and technology vendors to monitor and constantly improve roaming experience.
• Manages roaming customer experience KPIs from active testing and passive monitoring platforms. Studies roaming quality trends to identify gaps and opportunities.
• Maintain and distribute industry documentation (IR21). Upon receipt of roaming partners IR21, create and track work orders for data network changes.
• Responsible for roaming steering in line with product team agreements.

Skills for Success

• Good engineering or IT diploma, preferably in the area of communications engineering and networking. Fresh graduates with good attitude and keen interest in Mobile technologies are welcome to apply. Appropriate training will be provided for candidates to fill in the role.
• Passion to embrace telecommunications technologies, including 4G, 5G, LTE and VoLTE and keen interest in developing ways to improve customer experience.
• Basic technical knowledge of computer networking and Internet standards TCP/IP and CISCO switch / router and SUN Solaris, RedHat, HPUX, SHELL programming will be an added advantage.
• Able to work during non-office hours on an occasional basis and be on 24 x 7 hours’ standby alert for ad-hoc faults or service degradation.
• Good oral and written communication skills with good customer focus.
• Ability to work creatively and analytically in a problem-solving environment to improve customer service.
• Singaporean / PR who are currently residing in Singapore are encouraged to apply.