Junior NOC Support Engineer

CRIMSONLOGIC PTE LTD; Singapore; On-site; SGD 31,000 - 47,000; Full time

Job summary

CRIMSONLOGIC PTE LTD is seeking a dedicated Technical Support professional to join our Network Operations Center (NOC) team in Singapore. You will monitor network performance, respond to inquiries, and ensure systems and applications run smoothly.

Responsibilities include fault management, disaster recovery support, data centre monitoring, and 24x7 operational duties. Diploma graduates with strong analytical and communication skills are encouraged to apply.

Qualifications

• Diploma in Information Technology, Computer Science, or a related field from a local Polytechnic.

Responsibilities

• Monitoring network performance and addressing any anomalies or issues promptly.
• Responding to technical inquiries and providing solutions to network-related problems.
• Operates and monitors all systems, applications, network and telecommunication line usage.
• Fault response, troubleshooting and incident/problem management: Monitor and identify system abnormalities and resolve problems or follow-up to ensure resolution of problems escalated to relevant parties.
• Perform and execute user service requests in accordance with QMS standard.
• Provides technical support to users in disaster recovery, contingency test, scheduled maintenance / system change requests, software installation, network equipment problems, etc.
• Check and monitor environmental conditions for the machines and devices in the data centre (UPS, air-con, etc.)
• Day-to-day data center Physical Security Controller to maintain proper security within the data center
• Maintains and monitors usage of storage media, stationery, etc.
• Generate inventory and statistical reports
• Must be willing to work 24x7 12hr shifts (Including weekends and public holidays)
• Any other duties as and when assigned.

Education

Diploma in Information Technology / Computer Science

Tools

Windows

Linux

ITIL foundation

Job description

CRIMSONLOGIC PTE LTD is seeking a dedicated Technical Support professional to join our Network Operations Center (NOC) team in Singapore. You will monitor network performance, respond to inquiries, and ensure systems and applications run smoothly.

Responsibilities include fault management, disaster recovery support, data centre monitoring, and 24x7 operational duties. Diploma graduates with strong analytical and communication skills are encouraged to apply.