24/7 Global Command Center NOC Analyst

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

PERSOL SINGAPORE PTE. LTD. seeks a Global Command Center Analyst to monitor network and infrastructure operations with a strong emphasis on customer service and incident escalation for internal and external stakeholders. The role operates on a 12-hour rotating schedule to support 24/7 operations.

The position requires providing Tier I network support, handling alarms, and logging incidents while collaborating with teams. Regular training and on-call rotations are part of the duties.

Qualifications

• Strong verbal and written communication skills.
• Ability to multi-task and prioritize effectively under pressure.
• High level of self-discipline and time management.

Responsibilities

• Provide Tier I network support and excellent customer service for mission-critical, 24/7 Data Centers.
• Triage and respond to phone calls, emails, and portal tickets from internal and external users.
• Document incidents, maintenance activities, and issues in real-time.

Skills

Verbal communication

Written communication

Multi-tasking

Prioritization

Time management

Self-discipline

Tools

Microsoft Operating Systems

Office Suite

Visio

Job description

PERSOL SINGAPORE PTE. LTD. seeks a Global Command Center Analyst to monitor network and infrastructure operations with a strong emphasis on customer service and incident escalation for internal and external stakeholders. The role operates on a 12-hour rotating schedule to support 24/7 operations.

The position requires providing Tier I network support, handling alarms, and logging incidents while collaborating with teams. Regular training and on-call rotations are part of the duties.