Junior IT Technician — Helpdesk & IT Support (Mandarin)

Smartlib Solutions Pte Ltd; Singapore; On-site; SGD 33,000 - 42,000; Full time

Job summary

Smartlib Solutions Pte Ltd is seeking a hands-on Junior IT Technician to support day-to-day operations, focusing on hardware and software support, user troubleshooting, and IT infrastructure maintenance.

Ideal candidate has a Diploma in IT/CS/SE or related field, basic networking knowledge, and willing to travel. Fluency in Mandarin is essential for collaborating with Shanghai counterparts.

Qualifications

• Diploma in Information Technology, Computer Science, Software Engineering, Electronic Engineering or related field.

Responsibilities

• Provide first-line technical support for hardware, software, and network issues.
• Set up, install, and configure hardware and software.
• Maintain and troubleshoot basic networking equipment (e.g., routers, switches).
• Respond to and resolve support tickets in a timely manner.
• Help implement software updates, antivirus scans, and routine system checks.
• Escalate complex issues to senior IT personnel or project manager when required.
• Ensure compliance with internal policies and security standards.

Skills

Mandarin proficiency

Windows & Office 365

Networking basics

Communication skills

Teamwork

Willingness to travel

RFID knowledge

Education

Diploma in IT, CS, SE or related

Job description

Smartlib Solutions Pte Ltd is seeking a hands-on Junior IT Technician to support day-to-day operations, focusing on hardware and software support, user troubleshooting, and IT infrastructure maintenance.

Ideal candidate has a Diploma in IT/CS/SE or related field, basic networking knowledge, and willing to travel. Fluency in Mandarin is essential for collaborating with Shanghai counterparts.