Junior IT Support Engineer

WE-PLUS PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Benefits offered by this job

Medical insurance coverage

Birthday benefit

Transport claims for work-related travel

Job summary

WE-PLUS PTE. LTD. in Singapore is looking for a Junior IT Support Engineer to assist in the operation and maintenance of CCTV and security systems. The role is ideal for fresh graduates eager to build a long-term career in IT support. Responsibilities include daily system support, installation assistance, and basic troubleshooting. The position offers structured training, medical insurance, and a stable environment aimed at professional growth and skill development.

Qualifications

• 0–2 years of IT support or technical assistance experience (fresh graduates welcome).
• Willingness to perform hands-on and on-site support work.

Responsibilities

• Provide daily operational support for CCTV cameras and related equipment.
• Assist with installation and basic configuration of CCTV systems.
• Perform routine system health checks and basic troubleshooting.
• Support scheduled maintenance activities and system upgrades.

Skills

Basic understanding of CCTV or security surveillance concepts

Fundamental knowledge of networking (LAN, IP addressing)

Familiarity with Windows OS and basic IT troubleshooting

Education

Diploma or Higher Nitec Certification in IT, Computer Engineering, Electronics Engineering

Job description

Role Summary

We are seeking a Junior IT Support Engineer to support long-term CCTV and security systems projects. This role is well-suited for fresh graduates or junior candidates who are keen to build a stable, long-term career in IT support and security systems while gaining hands‑on technical experience.

The successful candidate will be involved in the ongoing operation, maintenance, and support of CCTV systems rather than short‑term or ad‑hoc assignments. Training and guidance will be provided to support professional growth over time. On‑Job‑Training will be provided.

Who This Role is For:

• Fresh graduates or junior candidates who want to learn, grow, and stay long‑term.
• Candidates who value stability, skill development, and hands‑on technical exposure.
• Individuals interested in building a career in IT support, security systems, or systems engineering.

Main Responsibilities

CCTV & Security Systems Support (Long‑Term Operations)

• Provide daily operational support for CCTV cameras, DVRs/NVRs, and related equipment.
• Assist with installation, basic configuration, and commissioning for long‑term deployments.
• Perform routine system health checks and basic troubleshooting (connectivity, image quality, power issues).
• Support scheduled maintenance activities and system upgrades under supervision.

IT & Network Support

• Assist with basic IP networking tasks for CCTV systems (LAN connectivity, IP addressing, PoE support).
• Support basic switch and network troubleshooting related to CCTV operations.
• Assist in firmware updates and system patches as part of long‑term system upkeep.

Documentation & Reporting

• Maintain clear support logs, asset records, and simple technical documentation.
• Record incidents, service requests, and resolution steps accurately.
• Escalate unresolved issues to senior engineers or vendors with proper documentation.

On‑site & Team Support

• Provide on‑site support for long‑term projects and customer environments.
• Work closely with senior engineers and project teams to ensure system stability.
• Follow established SOPs, safety, and security guidelines.

Qualifications & Experience

• Diploma OR Higher Nitec Certification in Information Technology, Computer Engineering, Electronics Engineering, or a related field.
• 0–2 years of IT support or technical assistance experience (fresh graduates welcome).

Skills & Knowledge (Entry‑Level)

• Basic understanding of CCTV or security surveillance concepts.
• Fundamental knowledge of networking (LAN, IP addressing).
• Familiarity with Windows OS and basic IT troubleshooting.
• Willingness to perform hands‑on and on‑site support work.

Personal Attributes

• Keen to commit to a long‑term role and learning journey.
• Eager to take guidance and develop technical skills.
• Responsible, reliable, and able to follow processes.
• Good communication skills and a positive attitude.

Nice‑to‑Have (Not Mandatory)

• Exposure to CCTV or VMS platforms.
• Basic knowledge of PoE switches or networking equipment.
• Internship or project experience in IT or security systems.

Career Development

This long‑term role provides structured exposure and learning opportunities that may lead to progression into:

• IT Support Engineer (L2).
• System / Security Systems Engineer.
• Long‑term project or operational support roles.

What We Offer

• Permanent employment on a long‑term project basis, subject to satisfactory performance and business requirements.
• On‑the‑job training and structured guidance to support skills development, particularly suitable for fresh graduates.
• Exposure to real‑world CCTV and IT support environments as part of ongoing operational projects.
• Medical insurance coverage in accordance with the Company’s employee benefits policy.
• Birthday benefit as part of employee engagement initiatives.
• Transport claims for approved, work‑related travel in line with Company guidelines.
• A stable and supportive environment focused on learning, continuity, and long‑term career progression.