Junior Desktop Support Engineer

ITCAN PTE. LIMITED; Singapore; On-site; SGD 26,000 - 37,000; Full time

Job summary

ITCAN PTE. LIMITED is seeking a Desktop Engineer to provide first-level desktop and end-user support for incidents and service requests on onsite channels. You will troubleshoot Windows OS, MS Outlook, hardware, and mobile devices, while maintaining ticket ownership and clear communication with users.

Freshers are welcome and basic networking knowledge is a plus. This role emphasizes customer service, timely updates, and adherence to IT procedures and security guidelines.

Qualifications

• Diploma in Information Technology, Computer Science, or related field.
• Freshers welcome; prior desktop/end-user support experience is a plus.
• Basic knowledge of Windows OS, MS Outlook, desktop/laptop hardware, and mobile devices.
• Basic understanding of networking and IT troubleshooting concepts.
• Strong communication and customer-service skills.
• Good problem-solving abilities.

Responsibilities

• Provide first-level desktop and end-user support for incidents and service requests.
• Troubleshoot desktop, laptop, operating system, application, and peripheral issues.
• Assist users with Windows OS, MS Outlook, mobile devices, and other common apps.
• Respond promptly to incidents, investigate issues, and provide resolutions.
• Document troubleshooting steps and resolutions in the ticketing system.
• Deliver a professional and customer-focused support experience.
• Follow IT support procedures and security guidelines.

Skills

Windows OS

MS Outlook

Hardware basics

Mobile devices

Customer service

Troubleshooting

Education

Diploma in IT/CS

Job description

ITCAN PTE. LIMITED is seeking a Desktop Engineer to provide first-level desktop and end-user support for incidents and service requests on onsite channels. You will troubleshoot Windows OS, MS Outlook, hardware, and mobile devices, while maintaining ticket ownership and clear communication with users.

Freshers are welcome and basic networking knowledge is a plus. This role emphasizes customer service, timely updates, and adherence to IT procedures and security guidelines.