Junior Customer Service Executive

AIRROWES GLOBAL PTE. LTD.; Singapore; On-site; SGD 31,000 - 36,000; Full time

Job summary

AIRROWES GLOBAL PTE. LTD. is seeking a Junior Customer Service Executive to support our freight forwarding operations in Singapore. You will handle daily inquiries and coordinate shipment movements, liaising with customers and partners.

We offer a 9am-6pm, Monday to Friday schedule at our Central location; fresh graduates are welcome to apply. Proficiency in MS Office and strong communication skills are valued assets.

Qualifications

• Experience in freight forwarding/logistics is an advantage.
• Strong communication and customer service skills.
• Organised, responsible and detail-oriented.
• Able to multitask in a fast-paced environment.
• Proficient in Microsoft Office.
• Fresh graduates with a positive attitude welcome to apply.

Responsibilities

• Handle daily customer enquiries and shipment follow-ups.
• Coordinate Air, LCL, FCL and local delivery arrangements.
• Liaise with customers, overseas agents, shipping lines, airlines, transporters and warehouses.
• Prepare and check shipping documents such as HBL/MBL, HAWB/MAWB, DO and permits.
• Monitor shipment status, ETD/ETA and delivery arrangements.
• Assist with job costing, billing and monthly job closing.
• Maintain accurate shipment records and provide timely updates to customers.
• Support the sales and operations team on daily activities.

Skills

Customer service

Communication

Multitasking

Organisational skills

MS Office

Tools

MS Office

Job description

We are looking for aJunior Customer Service Executiveto join our freight forwarding team.

Responsibilities

• Handle daily customer enquiries and shipment follow-ups.
• CoordinateAir, LCL, FCL and local deliveryarrangements.
• Liaise with customers, overseas agents, shipping lines, airlines, transporters and warehouses.
• Prepare and check shipping documents such as HBL/MBL, HAWB/MAWB, DO and permits.
• Monitor shipment status, ETD/ETA and delivery arrangements.
• Assist with job costing, billing and monthly job closing.
• Maintain accurate shipment records and provide timely updates to customers.
• Support the sales and operations team on daily activities.

Requirements

• Previous experience in freight forwarding/logistics is an advantage.
• Good communication and customer service skills.
• Organised, responsible and detail-oriented.
• Able to multitask and work in a fast-paced environment.
• Proficient in Microsoft Office.
• Fresh graduates with a positive attitude and willingness to learn are welcome to apply.

Join us and build your career in the freight forwarding industry!

Additional Information:

• Basic $2,800-$3,200/month
• Working location: Central
• Working days: Monday to Friday
• Working hours : 9am to 6pm