Jira Service Management (JSM) Specialist-DevSecOps

EXCELTECH COMPUTERS PTE. LTD.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

EXCELTECH COMPUTERS PTE. LTD. seeks a Jira Service Management (JSM) Specialist-DevSecOps to lead JSM deployments near Jurong, Singapore. You will configure workflows, SLAs and service requests, and drive automation and integrations with other applications to streamline IT services.

The role requires hands-on JSM experience and strong Jira administration skills, working closely with DevSecOps teams to ensure secure, compliant IT service delivery.

Qualifications

• Proven hands-on experience implementing Jira Service Management (JSM).
• Experience delivering JSM implementation projects with clearly defined responsibilities.
• Knowledge of JSM configuration, workflows, automation, SLAs, and service request management.
• Experience developing automation solutions and integrating JSM with other applications.
• Strong understanding of Jira administration and ITSM processes.

Responsibilities

• Implement and customize Jira Service Management (JSM) to meet business needs.
• Define workflows, SLAs, and service request handling within ITSM.
• Develop automation and integrate JSM with other enterprise apps.
• Collaborate with teams to ensure smooth JSM operations and governance.

Skills

Jira Service Management (JSM)

Jira administration

ITSM processes

Automation & integrations

Automation solutions

Tools

Jira

Job description

Jira Service Management (JSM) Specialist-DevSecOps

Work location - near Jurong

1. Proven hands-on experience implementing Jira Service Management (JSM).

2. Experience delivering JSM implementation projects with clearly defined individual responsibilities.

Practical knowledge of JSM configuration, workflows, automation, SLAs, and service request management.

3. Experience developing automation solutions and integrating JSM with other applications.

4. Strong understanding of Jira administration and IT Service Management (ITSM) processes