Jewelry Expert

Hermes Singapore (Retail) Pte Ltd; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Hermès Singapore (Retail) Pte Ltd seeks an in-store authority for Hermès Jewelry to develop VIC relationships, champion artistry, and drive sales growth with expert gemology knowledge.

You will lead client development, mentor sales staff, and collaborate on events, trunk shows, and promotions, maintaining Hermès standards and brand storytelling at every touchpoint.

Qualifications

• Minimum 5 years of luxury jewelry retail experience.
• Gemology certification (GIA, ING, or equivalent) preferred.
• Strong storytelling and presentation abilities.
• Excellent clienteling and relationship-building skills.

Responsibilities

• Deliver exceptional, personalized client experiences reflecting Hermès standards.
• Develop and maintain long-term VIC and high-potential client relationships.
• Partner with Sales Associates on client recruitment, retention, and high-value opportunities.
• Coach Sales Associates with on-the-floor training and product education.
• Represent the Jewelry métier at client events, activations, and PR initiatives.
• Drive sales growth and contribute to store performance with market insights.

Education

Gemology certification (GIA, ING, or equivalent)

Minimum 5 years of luxury jewelry retail experience

Job description

To be the in-store authority for Hermès Jewelry, developing VIC relationships, driving sales growth, and championing the artistry and craftsmanship of Hermès jewelry creations.

Key Responsibilities:

1. Client Development & Sales Excellence

• Deliver an exceptional and personalized client experience that reflects Hermès standards.
• Develop and maintain long-term relationships with VIC and high-potential clients.
• Partner with Sales Associates to identify, develop, and retain jewelry clients.
• Assist Sales Associates during key client appointments, product presentations, trunk shows, special orders, and high-value sales opportunities.
• Act as the Jewelry subject matter expert during client interactions.
• Leverage advanced storytelling, product expertise, and gemological knowledge to increase client engagement and conversion.
• Support client recruitment, retention, and loyalty strategies.
• Represent the Jewelry métier during local commercial activations, client events, and PR initiatives.

2. Business Performance & Commercial Leadership

• Actively contribute to the achievement of store and Jewelry sales objectives.
• Analyze business performance, client trends, and commercial opportunities, and recommend actions to accelerate business growth.
• Support buying discussions, assortment recommendations, and podium activities when required.
• Propose clienteling initiatives, events, product focus areas, and cross-selling opportunities.
• Share market intelligence, competitor observations, and client insights to support business decisions.
• Participate in key sales, clienteling, and PR events.

3. Expertise Leadership & Team Development

• Serve as the store's reference point for all matters related to Jewelry.
• Coach and develop Sales Associates through on-the-floor training, product education, and client support.
• Conduct briefings, product discovery sessions, and knowledge-sharing activities.
• Support the team during client appointments requiring advanced jewelry and gemstone expertise.
• Share best practices and elevate Jewelry knowledge across the store.
• Participate actively in regional and global Expert communities.
• Continuously maintain and develop expertise through training and self-learning.

4. Brand Ambassador

• Embodiy Hermès culture, values, and standards at all times.
• Represent the Jewelry métier internally and externally.
• Promote Hermès savoir-faire, craftsmanship, and heritage through compelling storytelling.
• Build credibility and legitimacy for the métier among clients and colleagues.
• Participate in commercial, clienteling, networking, and public relations events as required.

Success Profile

Technical Mastery

• Expertise in gemology, jewelry craftsmanship, and precious materials.
• Deep understanding of Hermès Jewelry collections, heritage, and savoir-faire.
• Strong storytelling and presentation capabilities.

Commercial Excellence

• Proven luxury jewelry sales performance.
• Strong clienteling, VIC development, and high jewelry consultation capabilities.
• Business acumen and sales orientation.

Leadership & Influence

• Ability to influence without direct authority.
• Strong coaching and mentoring skills.
• Capability to inspire clients and colleagues through expertise and knowledge-sharing.

Personal Attributes

• Passion for jewelry and the luxury industry.
• Strong presence and interpersonal skills.
• Curiosity and continuous learning mindset.
• Excellent communication and relationship-building capabilities.
• Embodiment of Hermès values.
• Minimum 5 years of luxury jewelry retail experience.
• Gemology certification (GIA, ING, or equivalent) preferred.