Jewelry Expert

Hermès International S.A.; Singapore; On-site; SGD 70,000 - 120,000; Full time

Job summary

Hermès International S.A. seeks an experienced Jewelry Consultant in Singapore to deliver exceptional, personalized client experiences and build long-term relationships with high-potential clients.

You will partner with Sales Associates to identify and retain jewelry clients, support key appointments, trunk shows, and high-value sales opportunities, and act as a jewelry subject matter expert. You will leverage gemological knowledge, storytelling, and product expertise to engage clients, drive

Qualifications

• Minimum 5 years of luxury jewelry retail experience.
• Strong storytelling and presentation capabilities.
• Gemology knowledge and craftsmanship understanding.

Responsibilities

• Deliver exceptional client experiences reflecting Hermès standards.
• Develop and maintain relationships with VIC and high-potential clients.
• Partner with Sales Associates to identify and retain jewelry clients.
• Coach Sales Associates through on-the-floor training and product education.
• Represent the Jewelry métier in local activations, events, and PR initiatives.

Skills

Luxury jewelry sales

Clienteling

Storytelling

Gemology knowledge

Education

Gemology certification (GIA, ING, or equivalent)

Job description

• Deliver an exceptional and personalized client experience that reflects Hermès standards.
• Develop and maintain long-term relationships with VIC and high-potential clients.
• Partner with Sales Associates to identify, develop, and retain jewelry clients.
• Assist Sales Associates during key client appointments, product presentations, trunk shows, special orders, and high-value sales opportunities.
• Act as the Jewelry subject matter expert during client interactions.
• Leverage advanced storytelling, product expertise, and gemological knowledge to increase client engagement and conversion.
• Support client recruitment, retention, and loyalty strategies.
• Represent the Jewelry métier during local commercial activations, client events, and PR initiatives.
• Business Performance & Commercial Leadership
• Actively contribute to the achievement of store and Jewelry sales objectives.
• Analyze business performance, client trends, and commercial opportunities, and recommend actions to accelerate business growth.
• Support buying discussions, assortment recommendations, and podium activities when required.
• Propose clienteling initiatives, events, product focus areas, and cross-selling opportunities.
• Share market intelligence, competitor observations, and client insights to support business decisions.
• Participate in key sales, clienteling, and PR events.
• Serve as the store's reference point for all matters related to Jewelry.
• Coach and develop Sales Associates through on-the-floor training, product education, and client support.
• Conduct briefings, product discovery sessions, and knowledge-sharing activities.
• Support the team during client appointments requiring advanced jewelry and gemstone expertise.
• Share best practices and elevate Jewelry knowledge across the store.
• Participate actively in regional and global Expert communities.
• Continuously maintain and develop expertise through training and self-learning.
• Brand Ambassador
• Embody Hermès culture, values, and standards at all times.
• Represent the Jewelry métier internally and externally.
• Promote Hermès savoir-faire, craftsmanship, and heritage through compelling storytelling.
• Build credibility and legitimacy for the métier among clients and colleagues.
• Participate in commercial, clienteling, networking, and public relations events as required.

Key Responsibilities

• Client Development & Sales Excellence
• Deliver an exceptional and personalized client experience that reflects Hermès standards.
• Develop and maintain long-term relationships with VIC and high-potential clients.
• Partner with Sales Associates to identify, develop, and retain jewelry clients.
• Assist Sales Associates during key client appointments, product presentations, trunk shows, special orders, and high-value sales opportunities.
• Act as the Jewelry subject matter expert during client interactions.
• Leverage advanced storytelling, product expertise, and gemological knowledge to increase client engagement and conversion.
• Support client recruitment, retention, and loyalty strategies.
• Represent the Jewelry métier during local commercial activations, client events, and PR initiatives.
• Business Performance & Commercial Leadership
• Actively contribute to the achievement of store and Jewelry sales objectives.
• Analyze business performance, client trends, and commercial opportunities, and recommend actions to accelerate business growth.
• Support buying discussions, assortment recommendations, and podium activities when required.
• Propose clienteling initiatives, events, product focus areas, and cross-selling opportunities.
• Share market intelligence, competitor observations, and client insights to support business decisions.
• Participate in key sales, clienteling, and PR events.
• Expertise Leadership & Team Development
• Serve as the store's reference point for all matters related to Jewelry.
• Coach and develop Sales Associates through on-the-floor training, product education, and client support.
• Conduct briefings, product discovery sessions, and knowledge-sharing activities.
• Support the team during client appointments requiring advanced jewelry and gemstone expertise.
• Share best practices and elevate Jewelry knowledge across the store.
• Participate actively in regional and global Expert communities.
• Continuously maintain and develop expertise through training and self-learning.
• Brand Ambassador
• Embody Hermès culture, values, and standards at all times.
• Represent the Jewelry métier internally and externally.
• Promote Hermès savoir-faire, craftsmanship, and heritage through compelling storytelling.
• Build credibility and legitimacy for the métier among clients and colleagues.
• Participate in commercial, clienteling, networking, and public relations events as required.

Success Profile

Technical Mastery

• Expertise in gemology, jewelry craftsmanship, and precious materials.
• Deep understanding of Hermès Jewelry collections, heritage, and savoir-faire.
• Strong storytelling and presentation capabilities.

Commercial Excellence

• Proven luxury jewelry sales performance.
• Strong clienteling, VIC development, and high jewelry consultation capabilities.
• Business acumen and sales orientation.

Leadership & Influence

• Ability to influence without direct authority.
• Strong coaching and mentoring skills.
• Capability to inspire clients and colleagues through expertise and knowledge-sharing.

Personal Attributes

• Passion for jewelry and the luxury industry.
• Strong presence and interpersonal skills.
• Curiosity and continuous learning mindset.
• Excellent communication and relationship-building capabilities.
• Embodiment of Hermès values.
• Minimum 5 years of luxury jewelry retail experience.
• Gemology certification (GIA, ING, or equivalent) preferred.

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.