Jewelry Expert

HERMES SINGAPORE (RETAIL) PTE LTD; Singapore; Vor Ort; SGD 90.000 - 130.000; Vollzeit

Zusammenfassung

HERMÈS SINGAPORE (RETAIL) PTE LTD is seeking an in-store jewelry authority to nurture VIC relationships and drive sales growth while championing Hermès craftsmanship.

The role requires luxury jewelry retail experience, strong clienteling, and the ability to coach Sales Associates in product discovery, presentations, and high-value opportunities. You will embody Hermès standards at every client interaction.

Qualifikationen

• Minimum 5 years of luxury jewelry retail experience.
• Gemology knowledge preferred.
• Strong storytelling and clienteling skills.
• Ability to train and coach Sales Associates.
• Excellent communication and relationship-building abilities.

Aufgaben

• Own VIC client development and drive sales growth.
• Build long-term relationships with VIC and high-potential clients.
• Lead client appointments, presentations, trunk shows, and high-value sales.
• Coach Sales Associates and share jewelry knowledge.
• Represent Hermès Jewelry in events and partnerships.

Jobbeschreibung

To be the in-store authority for Hermès Jewelry, developing VIC relationships, driving sales growth, and championing the artistry and craftsmanship of Hermès jewelry creations.

Key Responsibilities:

1. Client Development & Sales Excellence

• Deliver an exceptional and personalized client experience that reflects Hermès standards.
• Develop and maintain long-term relationships with VIC and high-potential clients.
• Partner with Sales Associates to identify, develop, and retain jewelry clients.
• Assist Sales Associates during key client appointments, product presentations, trunk shows, special orders, and high-value sales opportunities.
• Act as the Jewelry subject matter expert during client interactions.
• Leverage advanced storytelling, product expertise, and gemological knowledge to increase client engagement and conversion.
• Support client recruitment, retention, and loyalty strategies.
• Represent the Jewelry métier during local commercial activations, client events, and PR initiatives.

2. Business Performance & Commercial Leadership

• Actively contribute to the achievement of store and Jewelry sales objectives.
• Analyze business performance, client trends, and commercial opportunities, and recommend actions to accelerate business growth.
• Support buying discussions, assortment recommendations, and podium activities when required.
• Propose clienteling initiatives, events, product focus areas, and cross-selling opportunities.
• Share market intelligence, competitor observations, and client insights to support business decisions.
• Participate in key sales, clienteling, and PR events.

3. Expertise Leadership & Team Development

• Serve as the store's reference point for all matters related to Jewelry.
• Coach and develop Sales Associates through on-the-floor training, product education, and client support.
• Conduct briefings, product discovery sessions, and knowledge-sharing activities.
• Support the team during client appointments requiring advanced jewelry and gemstone expertise.
• Share best practices and elevate Jewelry knowledge across the store.
• Participate actively in regional and global Expert communities.
• Continuously maintain and develop expertise through training and self-learning.

4. Brand Ambassador

• Embodiy Hermès culture, values, and standards at all times.
• Represent the Jewelry métier internally and externally.
• Promote Hermès savoir-faire, craftsmanship, and heritage through compelling storytelling.
• Build credibility and legitimacy for the métier among clients and colleagues.
• Participate in commercial, clienteling, networking, and public relations events as required.

Success Profile

Technical Mastery

• Expertise in gemology, jewelry craftsmanship, and precious materials.
• Deep understanding of Hermès Jewelry collections, heritage, and savoir-faire.
• Strong storytelling and presentation capabilities.

Commercial Excellence

• Proven luxury jewelry sales performance.
• Strong clienteling, VIC development, and high jewelry consultation capabilities.
• Business acumen and sales orientation.

Leadership & Influence

• Ability to influence without direct authority.
• Strong coaching and mentoring skills.
• Capability to inspire clients and colleagues through expertise and knowledge-sharing.

Personal Attributes

• Passion for jewelry and the luxury industry.
• Strong presence and interpersonal skills.
• Curiosity and continuous learning mindset.
• Excellent communication and relationship-building capabilities.
• Embodiment of Hermès values.
• Minimum 5 years of luxury jewelry retail experience.
• Gemology certification (GIA, ING, or equivalent) preferred.