ITSS SERVICE ENGINEER

HI-P SINGAPORE PTE. LTD.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

HI-P SINGAPORE PTE. LTD. is seeking an IT Support specialist to deliver daily end-user assistance and perform basic server and network administration at two site locations in Singapore.

The role includes asset management, documentation, and cybersecurity training for staff. You will engage in onboarding, ensure data backups, and support business applications and phone systems. A Diploma or Degree in IT plus relevant certifications are preferred.

Qualifications

• Diploma or degree in IT or related field as required.
• MCP/MCSE certification is preferred but not mandatory.
• Experience with Windows servers and basic networking is expected.

Responsibilities

• Provide daily IT support to end-users; perform first/second level helpdesk for two sites (Jurong East and Pioneer).
• Carry out basic system and network administration at site level (accounts, printers, security, WiFi, VPN).
• Manage IT asset inventory, procurement and maintenance of devices and software.
• Prepare user guides, IT policies and participate in audits (ISO, cybersecurity).
• Conduct IT orientations and cybersecurity awareness training for staff; assist on-site projects.

Skills

Windows 10/11

WinServer 2016/2019/2022

Network maintenance

System administration

Network security

Education

Diploma or Degree in Computer Science/Computer Engineering or related field

MCP or MCSE certification preferred

Job description

RESPONSIBILITIES

End-User Support

• provide daily IT support to end-users, including helpdesk and 1st/2nd level technical support for two sites (Jurong East and Pioneer)
• Assist users with hardware, software, and basic network issues, provide technical guidance

System Administration & Infrastructure Support

• Perform basic system and network administration at site level (user accounts, printers, security controls, WiFi, AP, switches, VPN)
• Support and maintain business applications and phone systems (analog/digital)
• Manage user data backup and recovery

Asset Management & Procurement

• Handle IT equipment & software procurement
• Maintain IT asset inventory

Documentation, Compliance & Audit

• Prepare and update user guides, IT documentation, policies & procedures
• Participate in ISO, customer & cybersecurity audits

Training& Administrative

• Conduct IT orientation for new employees
• Provide regular cybersecurity awareness training for users
• Manage and support any other tasks or projects assigned by site management

REQUIREMENTS

Technical Skills

• Knowledge of Windows 10/11, WinServer 2016/2019/2022
• Basic experience in network maintenance, system administration, and network security

Qualifications

• Diploma or Degree in Computer Science, Computer Engineering or related field
• MCP or MCSE certification preferred

Soft Skills

• Good work planning and prioritization skills
• Strong communication skills
• Proficient in SOP documentation
• Service-oriented attitude