ITSS Service Engineer

HI-P SINGAPORE PTE. LTD; Singapore; On-site; SGD 48,000 - 84,000; Full time

Job summary

HI-P SINGAPORE PTE. LTD is seeking an IT support specialist to deliver daily end-user assistance at two sites, including hardware/software troubleshooting and basic network fixes. The role covers system administration, asset management, and participation in ISO and cybersecurity audits.

You will also support business applications, backup/recovery tasks, and IT procurement. Strong documentation and communication skills are essential, along with a service-oriented mindset.

Qualifications

• Diploma or degree in CS/CE or related field required or preferred.
• Experience providing first/second line IT support at multiple sites.
• Certifications such as MCP/MCSE are a plus but not mandatory.

Responsibilities

• Provide daily end-user IT support, including helpdesk for two sites (Jurong East and Pioneer).
• Assist with hardware, software, network issues and guidance.
• Perform basic system and network admin at site level (accounts, printers, WiFi, VPN).
• Support business apps and phone systems; manage data backup and recovery.
• Handle IT equipment and software procurement; maintain asset inventory.
• Prepare user guides, policies, procedures; participate in audits.
• Conduct IT orientation and cybersecurity awareness training; assist on other tasks.

Skills

End-user support

Windows 10/11

WinServer 2016/2019/2022

Network maintenance

System administration

Documentation (SOP)

Communication skills

Education

Diploma or Degree in Computer Science, Computer Engineering or related field

MCP or MCSE certification preferred

Job description

RESPONSIBILITIES

End-User Support

• provide daily IT support to end-users, including helpdesk and 1st/2nd level technical support for two sites (Jurong East and Pioneer)

• Assist users with hardware, software, and basic network issues, provide technical guidance

System Administration & Infrastructure Support

• Perform basic system and network administration at site level (user accounts, printers, security controls, WiFi, AP, switches, VPN)

• Support and maintain business applications and phone systems (analog/digital)

• Manage user data backup and recovery

Asset Management & Procurement

• Handle IT equipment & software procurement

• Maintain IT asset inventory

Documentation, Compliance & Audit

• Prepare and update user guides, IT documentation, policies & procedures

• Participate in ISO, customer & cybersecurity audits

Training & Administrative

1. Conduct IT orientation for new employees

2. Provide regular cybersecurity awareness training for users

3. Manage and support any other tasks or projects assigned by site management

REQUIREMENTS

Technical Skills

• Knowledge of Windows 10/11, WinServer 2016/2019/2022

• Basic experience in network maintenance, system administration, and network security

Qualifications

• Diploma or Degree in Computer Science, Computer Engineering or related field

• MCP or MCSE certification preferred

Soft Skills

• Good work planning and prioritization skills

• Strong communication skills

• Proficient in SOP documentation

• Service-oriented attitude