IT System Intern

Wilmar International; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Wilmar International is seeking a skilled IT automation engineer to develop agentic Copilot-based bots and automate daily IT operations. The role involves building Power Automate flows, coordinating with L1–L3 IT Ops teams, and integrating with OKTA, Active Directory, SharePoint, and JIRA CMDB to streamline processes.

The candidate should have a CS/CE/AI/ML background and hands-on experience with Power Automate, Power BI, Python, Grafana, and PowerShell.

Qualifications

• We welcome candidates with CS/CE/AI/ML backgrounds.
• Proficiency with Power Automate, Power BI, Python, Grafana, and PowerShell.
• Experience automating workflows and scripting in IT operations.

Responsibilities

• Design and build agentic Copilot-based bots to automate IT Ops tasks.
• Automate end-to-end operational workflows with Power Automate and reports generation.
• Integrate bots with Identity & Access and knowledge sources (OKTA, AD, SharePoint, JIRA CMDB).

Skills

Self-driven

Analytical thinking

Communication

Education

Computer Science / Computer Engineering / AI/ML background

Tools

Power Automate

Power BI

Python

Grafana

PowerShell

Job description

1) Develop Agentic AI Ops Bots for Daily IT Operations

• Design and build agentic Copilot-based bots to automate and assist with day-to-day operational activities, including:
• network health checks, interface status, routing/VPN validation
• EUC support tasks (FAQ, eDiscovery requests, review/approval of JIRA tickets)
• O365 operations (license audit checks, mailbox checks, service health awareness)
• cloud operational tasks (resource state checks, cost alerts, operational hygiene)
• Implement conversational and command-based bot experiences using Microsoft Copilot Studio, optimized for L1/L2/L3 IT Ops teams.

2) Automate End-to-End Operational Workflows with Power Automate

• Build Power Automate cloud flows to orchestrate daily operational processes such as:
• alert validation and enrichment
• incident creation, updates, and closure in ITSM (JIRA) systems
• routine operational checks and scheduled tasks
• user, device, and service state verification
• generating monthly/quarterly reports
• retries, exception handling, and escalation logic
• approval gates for sensitive operations
• environment segregation (DEV / UAT / PROD) with controlled deployments

3) Integrations with IT Ops and Enterprise Platforms

Integrate bots and automations with:

• Identity & Access: OKTA, Microsoft Active Directory
• Knowledge Sources: SharePoint, JIRA CMDB, operational runbooks

Preferred Skills & Requirements

We welcome candidates from Computer Science, Computer Engineering, AI/ML or related disciplines.

• Power Automate
• Power BI
• Familiarity with Python, Grafana
• Experience with automation workflows or scripting (PowerShell)

Soft Skills

• Self-driven, curious, and passionate about problem-solving
• Strong research and analytical thinking
• Able to work independently while collaborating with technical teams
• Good communication skills, especially in documenting technical work