IT Supporter

Satair; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

Satair in Singapore seeks an IT Support Analyst to drive and coordinate incident handling, provide user support, manage IT assets, and assist in infrastructure tasks.

You will work with ITSM tools, maintain Active Directory, handle printer and hardware provisioning, ensure security and software licenses, and contribute to knowledge articles and regional IT activities.

Qualifications

• Bachelor's Degree or 1+ years of IT support experience.
• ITIL Foundation certification is preferred.
• Broad understanding of IT (hardware, software, network, communication).
• Familiar with DHCP and DNS.

Responsibilities

• Ensure users' technical problems are resolved quickly.
• Maintain a stable PC environment and supported platform.
• Manage software licenses and asset lifecycle.
• Configure printers and peripheral equipment.
• Maintain PC security and access control.
• Keep hardware and software registers up to date.
• Participate in regional IT activities and central IT projects.

Skills

IT Support basics

Active Directory

ITSM tool

DHCP

DNS

Printer troubleshooting

CMDB

Documentation

Education

Bachelor's Degree or 1+ years IT support experience

ITIL Foundation

Tools

CMDB

Active Directory

ITSM tool

Job description

Job Objectives

• Drive and coordinate Major Incidents to ensure that we inform our colleagues (internally/externally) and get the Major Incident at hand resolved


• Support local and global IT Incidents and Service Requests


• Assist our colleagues in Infrastructure & Operations on tasks where hands are needed


• Provide IT technical support to users including installation, configuration, maintenanceand troubleshooting.


• Manage equipment RFQ and procurement, ensure asset management is done according to our processes


• Manage inventory and IT assets


• Pick up, resolve, update, close incidents and service requests tickets.


• Support IT problem management and Change Requests.


• Ensure that IAM (Identity and Access Management) activities are done with proper attention and care


• Capture and share knowledge through written Knowledge Article


• Work closely with the different Service Desks within the organization of Airbus


• Provide familiarization training to business users in regards to IT tools, devices and services.


• Contribute to constantly improving service delivery, processes and procedures workflow.

Job Responsibilities

• Ensure that users get technical problems resolved as soon as possible


• Ensure that users are running on a stable and supported PC environment


• Ensure that Satair has a stable and updated user platform that fits the overall business requirements


• Manage client software composition and version through official tools


• Monitor automatic jobs and resolve or escalated any issues


• Monitor hardware and interfaces to external parties


• Manage software and ensure that Satair has paid for all licenses in use


• Manage printer setup and other peripheral equipment and support it


• Manage PC security and access control including security on portable PCs, virus check, disk encryption etc.


• Ensure procurement of IT equipment


• Keep hardware and software register updated


• Ensure management of PC pool and other lending equipment


• Actively participate in regional activities identified and described by central IT


• Ensure availability in the 24/7 IT Support


• Other duties as assigned

Secondary Responsibilities

• Participate in troubleshooting and solving issues on the central IS/IT solution


• Assist staff with advice and guidance in the use of the Satair's systems


• Prepare and create documentation for Satair systems


• Participate in the technical documentation of Satair's IT set-up and operational procedures


• Participate and contribute in IT projects


• Participate in improving the service to the organization


• Participate with input to improve the stability of the IT solution


• Raising Problem Tickets for investigation

Job Requirements

• Bachelor's Degree or 1+ years experience within IT Support


• ITIL Foundation certified


• Broad understanding of IT (hardware, software, network, communication)


• Familiar with network topics such as DHCP (Dynamic Host Configuration Protocol), and DNS (Domain Name System)


• Experience in printer troubleshooting and print management


• Experience with IT Asset Life Cycle Management (CMDB - Configuration Management Database)


• Experience with writing documentation, as this experience will be required when writing knowledge articles.


• Familiar with Microsoft Active Directory


• Familiar with usage of a IT Service Management (ITSM) tool