24/7 IT Support Specialist – Incidents & Assets

Satair; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

Satair Pte Ltd is seeking an IT Support professional in Singapore to drive and coordinate major incidents, support local and global IT Incidents and Service Requests, and assist IT Infrastructure and Operations tasks. The role includes providing technical support to users, managing IT assets and licensing, and ensuring secure PC environments.

The candidate will work closely with Airbus-related service desks, contribute to knowledge articles, and participate in regional IT projects.

Qualifications

• Bachelor's Degree or 1+ years experience within IT Support (must-have).
• ITIL Foundation certified (preferred).
• Broad understanding of IT (hardware, software, network, communication).
• Familiar with Microsoft Active Directory and ITSM tools.
• Experience with printer troubleshooting and print management.

Responsibilities

• Ensure that users get technical problems resolved as soon as possible.
• Ensure that users are running on a stable and supported PC environment.
• Manage client software composition and version through official tools.
• Monitor automatic jobs and resolve or elevate any issues.
• Monitor hardware and interfaces to external parties.
• Manage software and ensure that Satair has paid for all licenses in use.
• Manage printer setup and other peripheral equipment and support it.
• Manage PC security and access control including security on portable PCs, virus check, disk encryption etc.
• Ensure procurement of IT equipment.
• Keep hardware and software register updated.
• Actively participate in regional activities identified by central IT.
• Ensure availability in the 24/7 IT Support.

Job description

Satair Pte Ltd is seeking an IT Support professional in Singapore to drive and coordinate major incidents, support local and global IT Incidents and Service Requests, and assist IT Infrastructure and Operations tasks. The role includes providing technical support to users, managing IT assets and licensing, and ensuring secure PC environments.

The candidate will work closely with Airbus-related service desks, contribute to knowledge articles, and participate in regional IT projects.