IT Supporter

SATAIR PTE. LTD.; Singapore; On-site; SGD 38,000 - 52,000; Full time

Job summary

SATAIR PTE. LTD. in Singapore seeks a capable IT Support specialist to drive and coordinate major incidents, inform colleagues, and resolve IT incidents and requests.

You will assist Infrastructure & Operations and provide hands-on IT support to users across devices and tools. Role includes asset life cycle management, software license compliance, printer/peripheral setup, and security controls. ITIL Foundation and 1+ years in IT support are preferred, with collaboration across service desks to

Qualifications

• Bachelor's Degree or 1+ year IT Support experience.
• ITIL Foundation certification.
• Broad understanding of IT hardware, software, network, and communications.
• Familiar with DHCP and DNS topics.
• Experience in printer troubleshooting and print management.
• Experience with IT Asset Life Cycle Management (CMDB).
• Experience with writing documentation, knowledge articles.
• Familiar with Microsoft Active Directory.
• Familiar with IT Service Management (ITSM) tools.

Responsibilities

• Ensure users' technical problems are resolved promptly.
• Maintain a stable, supported PC environment.
• Ensure SATAIR has a stable, updated user platform that fits business requirements.
• Manage client software composition and version through official tools.
• Monitor automatic jobs and resolve or escalate issues.
• Monitor hardware and interfaces to external parties.
• Manage software licenses and ensure purchases.
• Manage printer setup and peripherals and support it.
• Maintain PC security and access control including encryption.
• Procurement of IT equipment.
• Keep hardware and software register updated.
• Manage PC pool and lending equipment.
• Participate in regional IT activities.
• Ensure 24/7 IT Support availability.
• Other duties as assigned.

Skills

IT support

ITIL Foundation

Networking basics

Printer troubleshooting

Active Directory

ITSM tools

Education

Bachelor's Degree

Tools

CMDB

DNS

DHCP

Printer management software

Job description

Job Objectives

• Drive and coordinate Major Incidents to ensure that we inform our colleagues (internally/externally) and get the Major Incident at hand resolved
• Support local and global IT Incidents and Service Requests
• Assist our colleagues in Infrastructure & Operations on tasks where hands are needed
• Provide IT technical support to users including installation, configuration, maintenance and troubleshooting.
• Manage equipment RFQ and procurement, ensure asset management is done according to our processes
• Manage inventory and IT assets
• Pick up, resolve, update, close incidents and service requests tickets.
• Support IT problem management and Change Requests.
• Ensure that IAM (Identity and Access Management) activities are done with proper attention and care
• Capture and share knowledge through written Knowledge Article
• Work closely with the different Service Desks within the organization of Airbus
• Provide familiarization training to business users in regards to IT tools, devices and services.
• Contribute to constantly improving service delivery, processes and procedures workflow.

Job Responsibilities

• Ensure that users get technical problems resolved as soon as possible
• Ensure that users are running on a stable and supported PC environment
• Ensure that Satair has a stable and updated user platform that fits the overall business requirements
• Manage client software composition and version through official tools
• Monitor automatic jobs and resolve or escalat any issues
• Monitor hardware and interfaces to external parties
• Manage software and ensure that Satair has paid for all licenses in use
• Manage printer setup and other peripheral equipment and support it
• Manage PC security and access control including security on portable PCs, virus check, disk encryption etc.
• Ensure procurement of IT equipment
• Keep hardware and software register updated
• Ensure management of PC pool and other lending equipment
• Actively participate in regional activities identified and described by central IT
• Ensure availability in the 24/7 IT Support
• Other duties as assigned

Secondary Responsibilities

• Participate in troubleshooting and solving issues on the central IS/IT solution
• Assist staff with advice and guidance in the use of the Satair's systems
• Prepare and create documentation for Satair systems
• Participate in the technical documentation of Satair's IT set-up and operational procedures
• Participate and contribute in IT projects
• Participate in improving the service to the organization
• Participate with input to improve the stability of the IT solution
• Raising Problem Tickets for investigation

Job Requirements

• Bachelor's Degree or 1+ years experience within IT Support
• ITIL Foundation certified
• Broad understanding of IT (hardware, software, network, communication)
• Familiar with network topics such as DHCP (Dynamic Host Configuration Protocol), and DNS (Domain Name System)
• Experience in printer troubleshooting and print management
• Experience with IT Asset Life Cycle Management (CMDB - Configuration Management Database)
• Experience with writing documentation, as this experience will be required when writing knowledge articles.
• Familiar with Microsoft Active Directory
• Familiar with usage of a IT Service Management (ITSM) tool