IT Support Engineer (O365 & Active Directory)

Quesscorp Singapore Pte Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

Quesscorp Singapore Pte Ltd is searching for an IT support professional based in Singapore. The role involves providing day-to-day support for Microsoft O365 services, managing user accounts, and troubleshooting various collaboration tools.

Candidates should possess a Diploma or Degree in IT or Computer Science, with hands-on experience in Microsoft O365 administration and Active Directory knowledge. Strong communication and analytical skills are required, along with the willingness to learn and adapt to new technologies.

Qualifications

• Hands-on experience in Microsoft O365 administration (Exchange Online, SharePoint, Teams).
• Basic to intermediate knowledge of Microsoft Active Directory (certification is an advantage).
• Familiarity with Cisco Webex and meeting room technologies.

Responsibilities

• Provide administrative support for Microsoft O365 services including user account management.
• Assist in Microsoft Active Directory management for user provisioning and access control.
• Support and manage Microsoft Teams Rooms and collaboration tools.

Skills

Microsoft O365 administration

Microsoft Active Directory

Troubleshooting

Communication skills

Cisco Webex

Microsoft Teams Rooms support

Education

Diploma or Degree in IT, Computer Science, or a related field

Job description

• Provide day-to-day support and administration for Microsoft O365 services, including user account management, mailbox administration, and SharePoint site creation.
• Assist in Microsoft Active Directory (AD) management, including user provisioning, access control, group policy updates, and directory maintenance (preferably certified).
• Support and manage Microsoft Teams Rooms and collaboration tools.
• Maintain and troubleshoot Cisco Webex and meeting room equipment to ensure seamless conferencing experience.
• Perform basic troubleshooting for end-user issues related to collaboration platforms and IT systems.
• Support compliance recording systems (e.g., NICE) where applicable.
• Work closely with internal teams to ensure smooth IT operations and user support.

Requirements

• Diploma or Degree in IT, Computer Science, or a related field.
• Hands‑on experience in Microsoft O365 administration (Exchange Online, SharePoint, Teams).
• Basic to intermediate knowledge of Microsoft Active Directory (certification is an advantage).
• Familiarity with Cisco Webex and meeting room technologies.
• Knowledge of Microsoft Teams Rooms setup and support.
• Advantageous to have exposure to NICE compliance recording solutions.
• Strong troubleshooting, analytical, and administrative skills.
• Good communication skills and ability to support end users effectively.
• Willingness to learn