IT Support & Fulfillment Specialist

CHOOSE 2 RENT SINGAPORE PTE. LTD.; Singapore; Presencial; SGD 42.000 - 62.000; Jornada completa

Descripción de la vacante

CHOOSE 2 RENT SINGAPORE PTE. LTD. is seeking an IT Support & Fulfillment Executive in Singapore.

The role blends hands-on technical client support with warehouse fulfillment and inventory operations, serving as the primary point of contact for rental equipment issues while ensuring orders are processed, packed, and dispatched efficiently. The ideal candidate will troubleshoot routers and networking devices, manage devices such as printers and iOS equipment, and contribute to self-service

Formación

• Minimum 3 years of combined IT/technical support and/or fulfillment operations.
• Experience in a Windows environment and basic iOS device management.
• Strong English communication and customer-focused approach.
• Ability to lift up to 20 kg and stand for extended periods.

Responsabilidades

• Provide technical support for rental equipment via phone, email, chat, and video calls.
• Troubleshoot rental equipment issues including printers, networking devices, laptops, iOS devices.
• Configure routers and networks remotely and on-site.
• Process orders, pack, and dispatch from Fulfillment Center.
• Create self-service knowledge base articles and tutorials.
• Maintain accurate client profiles and documentation.
• Inspect items for quality and ensure delivery documentation is prepared.
• Assist with peak event periods and after-hours support.

Conocimientos

Windows OS

Networking equipment

Printer devices

Help desk & ticketing

English communication

Problem-solving

Independent prioritization

Physical stamina

Herramientas

Ticketing systems

MS Excel

Descripción del empleo

CHOOSE 2 RENT SINGAPORE PTE. LTD. is seeking an IT Support & Fulfillment Executive in Singapore.

The role blends hands-on technical client support with warehouse fulfillment and inventory operations, serving as the primary point of contact for rental equipment issues while ensuring orders are processed, packed, and dispatched efficiently. The ideal candidate will troubleshoot routers and networking devices, manage devices such as printers and iOS equipment, and contribute to self-service