Client-Facing IT Support Specialist (Event Tech)

CHOOSE 2 RENT SINGAPORE PTE. LTD.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

CHOOSE 2 RENT SINGAPORE PTE. LTD. seeks an IT Support Specialist to be the primary contact for clients needing technical support. You will assist with setting up and troubleshooting rental equipment to ensure seamless operations during events.

The role suits a tech-savvy, customer-focused individual who thrives in a dynamic environment and is comfortable handling after-hours support and multiple device types.

Qualifications

• 2 years in a help desk or technical support role.
• 2 years in customer service.
• Experience working in a Windows environment.
• Knowledge of configuring and operating computer systems.

Responsibilities

• Monitor and respond promptly to support requests from clients via phone, email, chat, and video calls.
• Troubleshoot rental equipment including name badge printers, networking devices, Windows laptops, and iOS devices.
• Document support notes in client profiles and follow up as necessary to ensure resolution and client satisfaction.
• Provide feedback and suggest improvements to enhance client satisfaction and service quality.
• Offer router and networking support to clients.
• Create new articles and tutorials with screenshots and GIFs to expand the online support library.
• Provide feedback to improve the customer-facing self-service portal on our website.
• Assist with setting up rental equipment when not actively supporting clients.
• Provide occasional after-hours support as needed.

Skills

Technical expertise

Problem solving

Customer service

Communication

Teamwork

Job description

CHOOSE 2 RENT SINGAPORE PTE. LTD. seeks an IT Support Specialist to be the primary contact for clients needing technical support. You will assist with setting up and troubleshooting rental equipment to ensure seamless operations during events.

The role suits a tech-savvy, customer-focused individual who thrives in a dynamic environment and is comfortable handling after-hours support and multiple device types.