IT Support & Fulfillment Executive

CHOOSE 2 RENT SINGAPORE PTE. LTD.; Singapore; On-site; SGD 42,000 - 62,000; Full time

Job summary

CHOOSE 2 RENT SINGAPORE PTE. LTD. is seeking an IT Support & Fulfillment Executive in Singapore.

The role blends hands-on technical client support with warehouse fulfillment and inventory operations, serving as the primary point of contact for rental equipment issues while ensuring orders are processed, packed, and dispatched efficiently. The ideal candidate will troubleshoot routers and networking devices, manage devices such as printers and iOS equipment, and contribute to self-service

Qualifications

• Minimum 3 years of combined IT/technical support and/or fulfillment operations.
• Experience in a Windows environment and basic iOS device management.
• Strong English communication and customer-focused approach.
• Ability to lift up to 20 kg and stand for extended periods.

Responsibilities

• Provide technical support for rental equipment via phone, email, chat, and video calls.
• Troubleshoot rental equipment issues including printers, networking devices, laptops, iOS devices.
• Configure routers and networks remotely and on-site.
• Process orders, pack, and dispatch from Fulfillment Center.
• Create self-service knowledge base articles and tutorials.
• Maintain accurate client profiles and documentation.
• Inspect items for quality and ensure delivery documentation is prepared.
• Assist with peak event periods and after-hours support.

Skills

Windows OS

Networking equipment

Printer devices

Help desk & ticketing

English communication

Problem-solving

Independent prioritization

Physical stamina

Tools

Ticketing systems

MS Excel

Job description

Summary

The IT Support & Fulfillment Executive is a dual-function role that combines hands-on technical client support with warehouse fulfillment and inventory operations. You will be the primary point of contact for clients requiring technical assistance with rental equipment while also playing a key role in ensuring orders are accurately processed, packed, and dispatched from our Fulfillment Center. This role is ideal for someone who is equally comfortable troubleshooting a network router and organizing stock for a high-volume event day.

Key Responsibilities

Technical Support

• Monitor and respond promptly to client support requests via phone, email, chat, and video calls
• Troubleshoot rental equipment issues including badge printers (Zebra, Epson, Brother), networking devices, Windows laptops, iPhones, and iPads
• Provide router and networking configuration support to clients remotely and on-site
• Document all support interactions in client profiles and follow up to ensure full resolution and satisfaction
• Create support articles, video tutorials, and GIF-based guides to expand the online self-service knowledge base
• Provide feedback to improve the customer-facing support portal
• Provide occasional after-hours support during peak event periods

Fulfillment & Inventory Operations

• Review weekly orders and fulfill daily dispatch requirements accurately and on time
• Set up rental equipment (iPhones, iPads, printers, routers) for outgoing orders according to client specifications
• Receive and interpret work orders; locate and verify items in storage against order details
• Inspect all items for quality conformance before packing and boxing for dispatch
• Ensure all documentation (delivery orders, packing lists) is generated and handed to delivery personnel
• Receive and organize incoming shipments in designated storage areas following established protocols
• Maintain a clean, safe, and well-organized fulfillment workspace

Skills & Qualifications

Technical

• Proficient in Windows OS and basic iOS device configuration
• Hands-on knowledge of networking equipment, routers, and print devices
• Familiarity with help desk operations and ticketing systems
• Basic to intermediate Microsoft Excel and Word skills

Operational

• Able to lift up to 20 kg with or without reasonable accommodation
• Able to stand or walk for extended periods (up to 8-10 hours)
• Willing and able to frequently push, pull, squat, bend, and reach

Soft Skills

• Strong problem-solving and troubleshooting instincts
• Excellent oral and written communication skills in English
• Customer-focused with a patient, professional demeanor
• Team player who thrives in a fast-paced, event-driven environment
• Able to work independently and manage priorities with minimal supervision

Experience Required

• Minimum 3 years of combined experience in IT/technical support and/or warehouse/fulfillment operations
• Experience in a Windows environment and basic iOS device management

Preferred

• Networking, Microsoft, or iOS certifications