IT Support Engineer

Adventus Singapore; Singapore; Hybrid; SGD 3,000 - 5,400; Full time

Job summary

Adventus Singapore is seeking an IT Support specialist to provide on-site and remote assistance, diagnose issues, and ensure smooth operation of client systems. You will configure Windows OS, AD, Office 365, and Intune, while maintaining service levels and customer satisfaction.

The role requires 2–3 years of relevant experience (preferably from an SI environment), strong problem-solving and communication skills, and the ability to work independently with minimal supervision.

Qualifications

• Strong customer-focused mindset and ability to resolve issues promptly.
• Good problem-solving and analytical thinking in a technical environment.
• Excellent communication skills with internal and external customers.
• Ability to work independently with minimal supervision.

Responsibilities

• Provide on-site and/or remote technical assistance to end-users, diagnose and troubleshoot technical problems.
• Deploy, maintain, upgrade and support client computer systems (hardware, software, OS, network).
• Configure and administer Windows OS, AD, Office 365, Intune; handle patching and file server management.
• Maintain high user satisfaction with excellent customer service and solutions to client needs.
• Manage IT assets and perform other ad-hoc duties as assigned.
• Knowledge of ITSM or ITIL is advantageous.

Skills

Customer service

Problem solving

Communication

Independent work

Tools

Windows OS

Active Directory

Office 365

Intune

SharePoint

Job description

Adventus is an Information and Communications Technology (ICT) Solutions and Services Provider with a wide footprint across the globe.

We help organizations bring about positive transformation to their businesses by leveraging intelligent applications of innovative solutions and pertinent services to remain winners in today's ultra-competitive marketplace.

With our strong network of technology partners, excellent domain expertise and differentiated value proposition, we are able to go above and beyond for our customers, far exceeding expectations.

Job Responsibilities

• Provide on-site and/or remote technical assistance to end-users, diagnosis and troubleshooting of technical problems

• Deployment, maintenance, upgrading and support of client computer systems (hardware, software, OS, network, etc.)

• Windows OS, AD, Office 365, Intune configuration and administration, patching & file server management

• Maintain a high level of user satisfaction with excellent customer service, offering solutions to meet clients’ needs

• IT asset management and other adhoc duties as assigned

• Knowledge of ITSM or ITIL will be an added advantage

Job Requirements

• Good knowledge of Windows OS, AD, Office 365,Intune and SharePoint

• 2-3 years of relevant working experience, preferably from SI environment

• Strong problem solving skills and positive attitude

• Good coordination and communication skills with internal and external customers

• Able to work independently with minimum supervision

• Excellent customer management skills

• Entry level candidates are welcomed to apply