IT Support Engineer

Adventus; Singapore; Hybrid; SGD 36,000 - 60,000; Full time

Job summary

Adventus in Singapore is seeking an IT Support Specialist to provide on-site or remote assistance, diagnose and resolve technical issues across client systems including Windows OS, AD, Office 365 and Intune.

The role emphasizes delivering high levels of customer service, system maintenance, and IT asset management, with opportunities for entry-level candidates to apply and grow in a SI-environment.

Qualifications

• Good knowledge of Windows OS, AD, Office 365,Intune and SharePoint.
• 2-3 years of relevant working experience, preferably from SI environment.
• Strong problem solving skills and positive attitude.
• Good coordination and communication skills with internal and external customers.
• Able to work independently with minimum supervision.
• Excellent customer management skills.
• Entry level candidates are welcomed to apply.

Responsibilities

• Provide on-site and/or remote technical assistance to end-users, diagnosis and troubleshooting of technical problems
• Deployment, maintenance, upgrading and support of client computer systems (hardware, software, OS, network, etc.)
• Windows OS, AD, Office 365, Intune configuration and administration, patching & file server management
• Maintain a high level of user satisfaction with excellent customer service, offering solutions to meet clients’ needs
• IT asset management and other adhoc duties as assigned
• Knowledge of ITSM or ITIL will be an added advantage

Skills

Windows OS

Active Directory

Office 365

Intune

SharePoint

Problem solving

Communication

Independent work

Customer management

ITIL knowledge

Tools

ITIL knowledge

Job description

Adventus is an Information and Communications Technology (ICT) Solutions and Services Provider with a wide footprint across the globe.

We help organizations bring about positive transformation to their businesses by leveraging intelligent applications of innovative solutions and pertinent services to remain winners in today's ultra-competitive marketplace.

With our strong network of technology partners, excellent domain expertise and differentiated value proposition, we are able to go above and beyond for our customers, far exceeding expectations.

Job Responsibilities

• Provide on-site and/or remote technical assistance to end-users, diagnosis and troubleshooting of technical problems

• Deployment, maintenance, upgrading and support of client computer systems (hardware, software, OS, network, etc.)

• Windows OS, AD, Office 365, Intune configuration and administration, patching & file server management

• Maintain a high level of user satisfaction with excellent customer service, offering solutions to meet clients’ needs

• IT asset management and other adhoc duties as assigned

• Knowledge of ITSM or ITIL will be an added advantage

Job Requirements

• Good knowledge of Windows OS, AD, Office 365,Intune and SharePoint

• 2-3 years of relevant working experience, preferably from SI environment

• Strong problem solving skills and positive attitude

• Good coordination and communication skills with internal and external customers

• Able to work independently with minimum supervision

• Excellent customer management skills

• Entry level candidates are welcomed to apply