IT Support & Digital Management Executive

Tembusu Institute Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Tembusu Institute Pte Ltd is seeking an IT Officer to support the IT Manager in delivering IT transformation and digitalisation initiatives across the institution. The role focuses on system implementation, process automation, data management and operational improvement to enhance efficiency and service delivery.

You will also provide operational support to the Student Services team, ensuring smooth student-facing operations while collaborating with internal stakeholders and external vendors.

Qualifications

• Diploma or degree in IT, Computer Science, BIS, or related field.
• 2–4 years IT support, business systems, digitalisation, process improvement or application support.
• Proficiency with Microsoft 365 apps, Excel, Forms, SharePoint and Power Automate.
• Working knowledge of CRM, LMS, student enrolment or student management systems.
• Ability to support system testing, data validation, reporting and documentation.
• Strong analytical, problem-solving and process improvement skills.
• Proactive, resourceful and hands-on execution.
• Good project coordination, organisation and follow-through.

Responsibilities

• Support the planning, coordination and implementation of IT transformation and digitalisation projects.
• Coordinate project activities, timelines, testing, documentation and follow-up actions with internal stakeholders and external vendors.
• Conduct user acceptance testing (UAT), identify issues and track resolution to ensure systems meet business requirements.
• Monitor project progress and provide regular updates to the IT Manager on deliverables, risks and outstanding actions.
• Identify opportunities to streamline and automate manual, repetitive and paper-based processes across departments.
• Develop and maintain digital forms, workflow automations, templates and reporting tools using suitable platforms.
• Support the integration and optimisation of business systems to improve data accuracy, workflow efficiency and information accessibility.
• Document existing and improved workflows, SOPs and user guides to support consistent adoption.
• Support the administration, configuration and enhancement of institutional systems, including enrolment systems, CRM, LMS and other business applications.
• Assist with system troubleshooting, user access, data maintenance and issue resolution, escalating complex matters to the IT Manager or relevant vendors.

Skills

Analytical thinking

Problem solving

Project coordination

Cross-functional collaboration

Education

Diploma or Degree in IT/CS/BIS

Tools

Microsoft 365

Power Automate

SharePoint

Excel

Forms

Job description

About the role

To support the IT Manager in maintaining effective IT operations and delivering IT transformation and digitalisation initiatives across the institution. The role focuses on system implementation, process automation, data management and operational improvement to enhance efficiency and effectiveness. The role will also provide operational and administrative support to the Student Services team when required, ensuring smooth student-facing operations and service delivery.

Key responsibilities

• Support the planning, coordination and implementation of IT transformation and digitalisation projects
• Coordinate project activities, timelines, testing, documentation and follow-up actions with internal stakeholders and external vendors
• Conduct user acceptance testing (UAT), identify issues and track resolution to ensure systems meet business requirements
• Monitor project progress and provide regular updates to the IT Manager on deliverables, risks and outstanding actions
• Identify opportunities to streamline and automate manual, repetitive and paper-based processes across departments
• Develop and maintain digital forms, workflow automations, templates and reporting tools using suitable platforms
• Support the integration and optimisation of business systems to improve data accuracy, workflow efficiency and information accessibility
• Document existing and improved workflows, standard operating procedures (SOPs) and user guides to support consistent adoption
• Support the administration, configuration and enhancement of institutional systems, including enrolment systems, CRM, LMS and other business applications
• Assist with system troubleshooting, user access, data maintenance and issue resolution, escalating complex matters to the IT Manager or relevant vendors

About you

• Diploma or Degree in Information Technology, Computer Science, Business Information Systems or a related discipline
• 2–4 years of relevant experience in IT support, business systems, digitalisation, process improvement or application support
• Proficiency in Microsoft 365 applications, particularly Excel, Forms, SharePoint and Power Automate, or equivalent workflow automation tools
• Working knowledge of business systems such as CRM, LMS, student enrolment or student management systems
• Ability to support system testing, data validation, reporting and documentation
• Strong analytical, problem-solving and process improvement skills
• Proactive, resourceful and comfortable with hands‑on execution
• Good project coordination, organisation and follow‑through
• Able to work collaboratively across departments and communicate with technical and non‑technical stakeholders
• High level of accountability, attention to detail and commitment to service quality