Desktop Engineer - Office IT Support & Troubleshooting

Tap Growth ai; Singapore; On-site; SGD 39,000 - 61,000; Full time

Job summary

Tap Growth ai in Singapore is seeking a motivated Desktop Engineer to join our team and provide exceptional desktop support within our office environment.

You will troubleshoot user incidents, resolve client platform issues, and maintain clear communication to ensure timely resolution and a positive experience for end users, including government clients.

Experience in on-site support and the ability to work in a team with 100+ users are essential, with staggered shifts to cover operating hours.

Qualifications

• Experience supporting government agencies
• Experience supporting large user bases (100+ users)
• Ability to work effectively in a team environment

Responsibilities

• Troubleshoot and resolve desktop support incidents and service requests for walk-in and onsite roaming users
• Diagnose and address client platform-related problems to restore functionality
• Respond promptly to escalated incidents, investigating root causes and providing temporary or permanent solutions
• Communicate timely status updates to relevant stakeholders throughout incident resolution
• Deliver a positive customer experience by managing interactions professionally and effectively
• Maintain ownership of cases by following up on reported issues until full resolution and documenting accurate information
• Manage customer expectations and elevate potential issues to Team Lead proactively
• Update and track incident progress diligently in the ticketing system to ensure transparency and accountability

Job description

Tap Growth ai in Singapore is seeking a motivated Desktop Engineer to join our team and provide exceptional desktop support within our office environment.

You will troubleshoot user incidents, resolve client platform issues, and maintain clear communication to ensure timely resolution and a positive experience for end users, including government clients.

Experience in on-site support and the ability to work in a team with 100+ users are essential, with staggered shifts to cover operating hours.