IT Support Analyst (Trade Support)

Onyx Capital Group; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Onyx Capital Group is seeking an IT Infrastructure & Operations professional to act as the primary liaison with external vendors, monitor health, and manage incident response. You will maintain server environments, perform backups and patching, and provide user and device support within a rotating 9-hour shift.

The role requires a diploma or degree in IT, strong Excel skills, and knowledge of enterprise IT, cloud, and trading environments. Experience in fast-paced settings is a plus.

Qualifications

• Diploma or bachelor’s degree in IT, CS, IS or related discipline.
• Proficient in Microsoft Excel with advanced functions, data analysis, reporting and spreadsheet management.
• Strong knowledge of enterprise IT infrastructure, cloud environments, and system operations.
• Exposure to financial services, trading, or other fast-paced operational environments would be advantageous.
• Comfortable working in a shift-based environment to support business and operational needs.

Responsibilities

• Act as the primary liaison with external network and infrastructure vendors.
• Monitor network and system health, managing incident response and escalation where required.
• Maintain server environments, including hardware oversight and system configuration.
• Execute scheduled maintenance activities such as backups, patch management, and updates.
• Provide user support for the Flux trading system, including access setup and troubleshooting.
• Deliver technical support for end-user devices, covering deployment, upgrades, and issue resolution.
• Lead coordination of complex technical problem resolution across internal teams and third parties.
• Implement infrastructure improvements and optimisation initiatives.
• Produce and maintain IT documentation, operational procedures, and governance standards.
• Conduct security reviews and support implementation of protective controls.

Skills

Incident response

Technical support

Documentation

Education

Bachelor/Diploma in IT

Tools

Microsoft Excel

Job description

• Act as the primary liaison with external network and infrastructure vendors.

• Monitor network and system health, managing incident response and escalation where required.
• Maintain server environments, including hardware oversight and system configuration.
• Execute scheduled maintenance activities such as backups, patch management, and updates.
• Provide user support for the Flux trading system, including access setup and troubleshooting.
• Deliver technical support for end-user devices, covering deployment, upgrades, and issue resolution.
• Lead coordination of complex technical problem resolution across internal teams and third parties.
• Implement infrastructure improvements and optimisation initiatives.
• Produce and maintain IT documentation, operational procedures, and governance standards.
• Conduct security reviews and support implementation of protective controls.

• Diploma or Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related discipline.
• Proficient in Microsoft Excel, including the use of advanced functions, data analysis, reporting, and spreadsheet management.
• Strong knowledge of enterprise IT infrastructure, cloud environments, and system operations
• Exposure to financial services, trading, or other fast-paced operational environments would be advantageous
• Comfortable working in a shift-based environment to support business and operational needs.

Working Arrangement

• Able to support a rotating 9-hour shift schedule between 9:00 AM and 11:00 PM.