IT Support

NCS Group; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

NCS Group in Singapore is seeking an IT Admin support professional to assist the ATFM operations and day-to-day IT tasks. The role involves handling service requests, PKI issuance, AD account management, shared mailbox administration, and UAM activities within an ITSM framework.

The successful candidate will have a Diploma or degree in IT/CS, strong communication skills, and attention to detail to meet organizational standards and SLAs for government-related processes.

Qualifications

• Diploma or degree in Information Technology, Computer Science, or related field.
• Experience with system administration and IT support functions.
• Strong written and verbal communication skills.
• Attention to detail and adherence to corporate communication standards.

Responsibilities

• Raise request to facilitate PKI certificate issuance for Whole-of-Government (WOG).
• Create, modify, and manage generic AD accounts.
• Administer shared mailboxes, including permissions and ongoing management.
• Process and resolve standard SRs through the ITSM system per SLA.
• Manage Personal Security Manager (PSM) issuance.
• Coordinate laptop issuance and cleaning for agency needs.
• Perform User Access Management (provisioning/deprovisioning/updating).
• Execute TY common administrative tasks as defined by the agency.

Skills

System administration

IT support

Communication skills

Attention to detail

Education

Diploma or degree in IT/CS

Tools

AD administration

ITSM systems

Job description

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

Job Description

Job Summary

IT Admin support for Customer's ATFM in charge of customer's Day to Day operation in processing SR and Assisting EUSS Team in managing user request.

Responsibilities | CORE

• Raise request to facilitate Whole-of-Government (WOG) Public Key Infrastructure (PKI) Certificate Issuance
• Creation, modification, and management of generic AD accounts
• Administration of shared mailboxes, including creation, permission setting, and ongoing management
• Process and resolve standard SRs through the designated ITSM system in accordance with the agreed SLA’s
• Manage the Personal Security Manager (PSM) Issuance
• Coordinate the issuance and Clean/Travel Laptop as required by the agency
• Perform User Access Management (UAM) which mainly includes the following (Provisioning/Deprovisioning/updating) of user accounts
• Execute TY common administrative tasks as defined and required by the agency

Qualifications

• Diploma or degree in Information Technology, Computer Science, or a related field
• Experience with system administration and IT support functions
• Strong written and verbal communication skills
• Attention to detail and adherence to corporate communication standards

Additional Information

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.