Desktop Engineer

NCS Group; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

NCS Group in Singapore is seeking an IT Support professional to provide first and second-level technical assistance to end users, troubleshoot incidents, and resolve issues promptly. The role involves coordinating with internal teams and external vendors, handling escalations, and ensuring timely updates to stakeholders.

You will support seasonal exercises, hardware and software testing, and service requests within SLA, while delivering strong customer service and meticulous attention to detail

Qualifications

• Higher Nitec or above, with EUC experience.
• Good communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Teamwork and independent work capability.

Responsibilities

• Provide first and second-level technical support to end users, troubleshooting and resolving incidents independently
• Resolve high-priority incidents and provide solutions
• Coordinate and provide solutions for escalated incidents, prioritize tasks professionally, and ensure timely updates to users directly or through relevant stakeholders
• Advise and coordinate with internal teams, external vendors, and stakeholders on technical enquiries, providing solutions and resolutions as issues arise
• Coordinate support for seasonal exercises, ensure connectivity and application readiness tests are completed on time, and manage incident escalation during live exercises
• Manage and support ad-hoc hardware and software testing with internal and external parties, provide guidance on testing and planning, and keep the team informed of workarounds and solutions for escalated issues
• Process, follow up, and close service requests within SLA, ensure all required information is provided by requestors, and advise stakeholders on service request matters including impact assessments
• Perform folder management tasks including creation, deletion, and modification based on service requests raised by users

Skills

Communication skills

Teamwork

Multitasking

Customer service

Problem solving

Education

Higher Nitec

Job description

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

Job Description

• Provide first and second-level technical support to end users, troubleshooting and resolving incidents independently
• Resolve high-priority incidents and provide solutions
• Coordinate and provide solutions for escalated incidents, prioritize tasks professionally, and ensure timely updates to users directly or through relevant stakeholders
• Advise and coordinate with internal teams, external vendors, and stakeholders on technical enquiries, providing solutions and resolutions as issues arise
• Coordinate support for seasonal exercises, ensure connectivity and application readiness tests are completed on time, and manage incident escalation during live exercises
• Manage and support ad-hoc hardware and software testing with internal and external parties, provide guidance on testing and planning, and keep the team informed of workarounds and solutions for escalated issues
• Process, follow up, and close service requests within SLA, ensure all required information is provided by requestors, and advise stakeholders on service request matters including impact assessments
• Perform folder management tasks including creation, deletion, and modification based on service requests raised by users

Qualifications

• Higher Nitec & above with at least 2 years of EUC experience would be ideal
• Good communication and interpersonal skills
• Meticulousness and ability to multitask effectively
• Capacity to work well in teams and independently in a fast-paced environment
• Excellent customer service orientation and people management skills

Additional Information

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.