IT Solution Analyst

Deutsche Post DHL; Singapore; On-site; Confidential; Full time

Job summary

Deutsche Post DHL is seeking a skilled IT professional in Singapore to manage integrations across WMS/TMS and ERP systems, and to drive data analytics for Power BI usage. You will maintain technical documentation and ensure SLAs are met, while guiding peers on new solutions and handling project deployments end-to-end.

The role requires 3–5 years in integrations and digitalization, strong SQL, and experience with BI/reporting tools.

Qualifications

• Bachelor’s degree in Computer Studies, IT or equivalent.
• 3–5 years of experience in integrations and digitalization projects.
• Experience with common B2B/B2C integration technologies and APIs.
• Experience in Crystal Reports, Jasper Reports, SSRS or equivalent.
• Strong SQL, data analysis and database design skills.
• Knowledge of VBA, PL/SQL and BI tools; Power BI is a plus.
• Good understanding of WMS/TMS/ERP systems; SDLC and PM experience.
• Fluent in English (verbal and written).

Responsibilities

• Implement and configure integrations between WMS and TMS and between DHL and customer systems.
• Extract data for Power BI usage and analytics.
• Deliver data analytics requirements using DHL tools and platforms.
• Create and maintain technical documentation throughout the project.
• Ensure service requests and incidents meet SLAs.
• Study and implement new IT solutions in a timely, quality manner.
• Guide other team members on new solutions.
• Manage projects as assigned and participate in testing and deployment.
• Investigate and resolve technical issues encountered by users.
• Collaborate with IT vendors for maintenance and services.
• Perform ad hoc duties as assigned by Senior Manager.

Skills

SQL

Data analysis

Database design

BI tools

SDLC knowledge

Project management

Communication skills

English fluency

Education

Bachelor’s degree in Computer Studies/Information Technology or equivalent

Tools

Crystal Reports

Jasper Reports

SSRS

Power BI

VBA

PL/SQL

Job description

Responsibilities

• Responsible on implement, configuration of integrations between WMS and TMS, and between customer’s and DHL system.
• Responsible for data extractions for Power BI usage.
• Responsible for any other data analytics requirement initiated locally or within APAC, by utilizing DHL standard tools or platform.
• Responsible for creating and maintaining technical documentations throughout the project lifecycle.
• Ensure service requests and incidents are resolved within SLAs.
• Perform study and implementation of new IT solutions to the business in a timely and quality manner.
• Provide guidance on other team member on newly implemented solution.
• Manage projects as assigned from time to time.
• Participate in the testing, training, implementation and post-implementation support for the projects.
• Investigate and resolve technical issues encounter by users.
• Work with IT vendors for application maintenance and technical services.
• Ad hoc duties assigned by Senior Manager.

Requirements

• Bachelor’s degree in Computer Studies, Information Technology or equivalent.
• 3 to 5 years of experience in Integrations and digitalization project.
• Experience in common B2B and B2C integration technologies (i.e. protocols and message standards, requirements and data mapping, API, visibility tools etc.).
• Experience in Crystal Report, Jasper Report, SSRS or any other reporting services.
• Excellent in SQL command, data analysis and database design.
• Knowledge of VBA, PL/SQL and Experience in Business intelligent tool. E.g. Power BI will be added advantage.
• Good understanding of Warehouse Management System (WMS) / Transport Management System (TMS) / any ERP Systems.
• Good understanding of the Software Development Lifecycle (SDLC) and Project Management.
• Strong analytical skills, problem-solving skills and communications skills.
• Effective communication skills / interpersonal understanding.
• Fluent in English (verbal and written).