IT Services & Asset Admin Specialist

CMC-APAC PRIVATE LIMITED; Singapore; On-site; SGD 42,000 - 68,000; Full time

Job summary

CMC-APAC PRIVATE LIMITED is seeking IT administration support in Singapore to manage incidents, service requests, user onboarding/offboarding, asset tracking, and related reporting. The role involves coordinating with HR, asset teams, and IT infrastructure to ensure timely and accurate processing.

The candidate will work with various IT teams to maintain user accounts, asset inventories, and compliance during tech refresh cycles, while generating regular utilization reports.

Responsibilities

• Monitor incident queues and assign tickets to relevant engineers.
• Log incidents with the service desk for IT issues encountered during administrative work.
• Raise and track Service Requests (SRs) with follow-ups from assignment to completion.
• Coordinate with users and backend teams to obtain required information for SRs.
• Collaborate with HR for onboarding and offboarding of users.
• Coordinate with asset team to prepare assets for new users and reconcile asset records.
• Maintain IT asset inventory and track assets through the Asset Management System.
• Prepare weekly and monthly SR utilisation and man-day reports.
• Create Tech Refresh schedules and maintain documentation of issued laptops.

Job description

CMC-APAC PRIVATE LIMITED is seeking IT administration support in Singapore to manage incidents, service requests, user onboarding/offboarding, asset tracking, and related reporting. The role involves coordinating with HR, asset teams, and IT infrastructure to ensure timely and accurate processing.

The candidate will work with various IT teams to maintain user accounts, asset inventories, and compliance during tech refresh cycles, while generating regular utilization reports.