IT Service Manager

diginet solutions pte. ltd.; Singapore; Vor Ort; SGD 90.000 - 120.000; Vollzeit

Zusammenfassung

diginet solutions pte. ltd.

in Singapore seeks an experienced IT Operations Manager to lead and coordinate the IT service representatives and ensure delivery of high-quality support across client environments. You will oversee hardware/software availability, supervise service teams, install workstations and networks, and maintain inventory and security of information systems while continually updating technical knowledge.

Qualifikationen

• Experience leading IT service teams and customer-facing support.
• Strong knowledge of hardware, software, and network basics.
• Ability to coordinate installations and inventory management.

Aufgaben

• Direct the operations of IT service representatives to ensure effective performance.
• Ensure availability of hardware, software and tools for high-quality IT service.
• Inspect IT equipment and workstations to confirm operability.
• Oversee maintenance, repair or replacement of faulty machines.
• Communicate with clients to identify requirements and facilitate meeting them.
• Maintain up-to-date knowledge of hardware, software and IT systems.
• Oversee installation and setup of IT workstations and network.
• Supervise customer service team to ensure service standards.
• Maintain accurate inventory of hardware, software and tools.
• Ensure security and integrity of information databases.
• IT service and digitalisation of customer business workflows.

Jobbeschreibung

• Direct the operations of IT service representatives to ensure effective performance of job duties
• Ensure the availability of required hardware, software, and other tools necessary for the delivery of high quality IT service
• Conduct inspections to ensure IT equipment and workstations are operational
• Oversee the maintenance, repair or replacement of faulty machines
• Communicate with clients to identify their requirements and facilitate the process for meeting their needs
• Maintain an up-to-date knowledge of hardware, software and general IT systems by studying relevant publications and participating in educational programs
• Oversee the installation and setup of IT workstations and network
• Supervise the activities of customer service team to ensure compliance with set customer service standards and procedures
• Maintain accurate inventory of hardware, software, and other relevant technological tools
• Ensure the security and integrity of information database.
• IT service and digitalisation of customer business workflow and administration work.