IT Service Management

Network For Electronic Transfers (S); Singapore; On-site; SGD 13,000 - 20,000; Full time

Job summary

Network For Electronic Transfers (S) is seeking an ITSM Intern to join our IT team in Singapore. You will support ITSM processes, tooling, and reporting, gaining hands-on experience in a professional setting.

The role requires a current IT/CS degree track, basic ITIL knowledge, and familiarity with ServiceNow. Strong analytical and communication skills are essential, along with the ability to work independently or in a team. This full-time internship runs January through June 2027 in Singapore.

Qualifications

• Currently pursuing a degree in Information Technology, Computer Science, or related field.
• Basic understanding of IT Service Management principles (ITIL).
• Familiarity with ITSM tools (ServiceNow) is a plus.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Able to work independently and as part of a team.
• Available to commence internship January–June 2027, Full time

Responsibilities

• Assist in maintaining accurate records of IT assets in the asset management system.
• Support end-to-end asset lifecycle management: procurement, receiving, deployment, transfer, return and disposal.
• Perform asset inventory checks, audits and reconciliation.
• Assist in tracking software licenses and ensuring compliance with vendor agreements.
• Coordinate with internal stakeholders, vendors, and service desk on asset-related requests and inquiries.
• Participate in IT Asset Management projects and IT Service Management initiatives.
• Provide support for ITSM tools and platforms (e.g., ServiceNow).
• Assist in user training and onboarding for ITSM tools.
• Coordinate, consolidate, and distribute regular reports on ITSM metrics and KPIs.
• Assist in analysis of IT service performance data.

Skills

ITIL v4

Data analysis

Scripting basics

IT infrastructure

ServiceNow familiarity

Microsoft Office

Education

Pursuing degree in IT/CS

Tools

ServiceNow

Microsoft Office

Job description

Company: Network For Electronic Transfers (S)

Position Summary

We are seeking a motivated and detail-oriented IT Service Management (ITSM) Intern to join our dynamic IT team. The ITSM Intern will support our IT Service Management processes, tools, and functions, ensuring efficient and effective delivery of IT Services. This internship offers an excellent opportunity for hands‑on experience in a professional setting, with exposure to various aspects of IT Service Management.

Key Responsibilities

1. Asset Management

• Assist in maintaining accurate records of IT assets, including hardware, software within the asset management system.
• Support the end-to-end asset lifecycle management process, including procurement, receiving, deployment, transfer, return, and disposal of IT assets.
• Perform asset inventory checks, audits, and reconciliation activities to ensure asset records remain accurate and up to date.
• Assist in tracking software licenses and supporting compliance requirements to ensure adherence to company policies and vendor agreements.
• Coordinate with internal stakeholders, vendors, and service desk teams on asset-related requests and enquiries.
• Participate in IT Asset Management projects and other IT Service Management initiatives as assigned.

2.ITSM Tool Support

• Provide support for ITSM tools and platforms (e.g., ServiceNow).
• Assist in user training and onboarding for ITSM tools.

3.Reporting and Analytics

• Coordinate, consolidate, generate and distribute regular reports on ITSM metrics and KPIs.
• Assist in the analysis of IT service performance data.

Requirements

Education and Experience

• Currently pursuing a degree in Information Technology, Computer Science, or a related field.
• Basic understanding of IT Service Management principles (e.g., ITIL framework).
• Familiarity with ITSM tools (e.g., ServiceNow) is a plus.
• Strong analytical and problem‑solving skills.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Available to commence internship from January - June 2027, Full time

Skills and Knowledge

• Knowledge of ITIL v4 or previous versions.
• Experience with data analysis and reporting tools.
• Basic knowledge of scripting or programming languages.
• Understanding of IT infrastructure components (e.g., servers, networks, databases).