Service Desk Engineer: Fast-Paced Frontline IT Support

RAPSYS TECHNOLOGIES PTE LTD; Singapore; On-site; SGD 28,000 - 34,000; Full time

Job summary

RAPSYS TECHNOLOGIES PTE LTD is seeking a Servicedesk Engineer/Call Centre professional to provide 1st level IT support from the office in Singapore. This role requires handling calls and emails, performing initial troubleshooting, and escalating complex issues to higher support tiers as needed.

The position targets candidates with a Diploma in IT or related fields and at least 1 year in end-user support, emphasizing strong customer service and knowledge of Windows OS, Active Directory, MS

Qualifications

• Diploma in IT-related fields is required.
• At least 1 year of end-user support experience (Desktop or Service Desk).
• Customer service experience in non-tech call centers will not be considered.

Responsibilities

• Provide 1st level remote/phone support and troubleshoot user queries/incidents.
• Aim for First Call Resolution via phone and email.
• Ensure timely responses to calls and emails; update customers on status.
• Perform initial troubleshooting and escalate to 2nd level as needed.
• Maintain ownership and follow up until issues are resolved.

Skills

End user support

First Call Resolution

Customer service

Education

Diploma in IT-related fields

Tools

Windows OS

Active Directory

MS Outlook

Mobile devices

Job description

RAPSYS TECHNOLOGIES PTE LTD is seeking a Servicedesk Engineer/Call Centre professional to provide 1st level IT support from the office in Singapore. This role requires handling calls and emails, performing initial troubleshooting, and escalating complex issues to higher support tiers as needed.

The position targets candidates with a Diploma in IT or related fields and at least 1 year in end-user support, emphasizing strong customer service and knowledge of Windows OS, Active Directory, MS