IT Service Desk Specialist - Level 1 Support

ITCAN PTE. LIMITED; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

ITCAN PTE. LIMITED is seeking an IT Helpdesk Level 1 support specialist in Singapore to act as the first contact for IT incidents and requests. You will provide basic technical assistance across hardware, software, OS, and connectivity issues, and assist users with password resets and account access.

You will log and track tickets in the ITSM system and help diagnose common LAN/Wi-Fi/VPN problems. Ideal candidates will handle inquiries via phone, email, chat, and ticketing systems, performing

Responsibilities

• Serve as the first point of contact for IT-related incidents, service requests, and user enquiries via phone, email, chat, and ticketing systems.
• Provide Level 1 technical support for hardware, software, operating systems, applications, and connectivity issues.
• Troubleshoot common issues involving Windows 10/11, Microsoft 365, Outlook, Microsoft Teams, printers, and other business applications.
• Assist users with password resets, account lockouts, access requests, and basic account administration.
• Perform initial troubleshooting for LAN, Wi-Fi, VPN, DNS, DHCP, and other basic network connectivity issues.
• Log, categorize, prioritize, track, and update incidents and service requests in the IT service management (ITSM) system.

Job description

ITCAN PTE. LIMITED is seeking an IT Helpdesk Level 1 support specialist in Singapore to act as the first contact for IT incidents and requests. You will provide basic technical assistance across hardware, software, OS, and connectivity issues, and assist users with password resets and account access.

You will log and track tickets in the ITSM system and help diagnose common LAN/Wi-Fi/VPN problems. Ideal candidates will handle inquiries via phone, email, chat, and ticketing systems, performing