IT Service Desk Engineer

EIRE Systems; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A global IT service provider in Singapore is seeking an experienced IT Support Specialist. You will be responsible for troubleshooting operating systems, providing remote hardware support, and ensuring effective customer service for all employees. The ideal candidate will have several years of IT experience and knowledge of support tools like Active Directory and SCCM.

Qualifications

• Several years of IT experience is required.
• Experience with customer service or technical support is essential.

Responsibilities

• Troubleshoot operating systems and software.
• Provide remote hardware troubleshooting support.
• Resolve networking and connectivity issues.

Skills

Customer service experience

IT troubleshooting

Remote support tools knowledge

Networking and connectivity skills

Tools

Active Directory

SCCM

Radmin

Job description

Overview

We will provide training on its operation processes and proprietary software.

Responsibilities

• Operating System and Software Troubleshooting
• Installation, removal of Software
• Account login; access requests and issues
• Remote hardware troubleshooting of equipment such as keyboard, mouse, headset, monitors, PC
• Mobile equipment support of laptops, smartphones, MIFI devices
• Networking and connectivity issues
• Follow the sun support coverage in a global Service Desk team
• Remote support through the usage of various tools such as Radmin; Active Directory, SCCM
• Server connectivity, storage troubleshooting
• Provide IT customer support for all Bloomberg employees, vendors and workers working inside and outside the office

Qualifications

Please note the candidate will be required to have customer service experience and few years of IT work experience background.