IT Service Delivery Manager (JD#11281)

SCIENTE INTERNATIONAL PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

SCIENTE INTERNATIONAL PTE. LTD. seeks a seasoned Service Delivery Manager to oversee the reliable operation, maintenance, and ongoing enhancement of IT mission critical systems in Singapore.

The role demands hands-on leadership, strong ITIL background, and a proven ability to manage SLAs, vendors, and budgets while driving continual service improvement. Responsibilities include leading a Level 1–2 support team, monitoring daily operations, maintaining asset records, and ensuring compliance with

Qualifications

• Degree in Information Technology, Information Systems or Computer Science.
• At least 8 years of relevant hands-on experience in service delivery, leadership experience and project management.
• Must have experience in IT System Operations & Maintenance (O&M).
• Must have hands-on knowledge and application of ITIL framework.
• Proven team leadership and stakeholder management skills.
• Experience in managing SLAs, vendors, and service performance.
• Strong problem-solving, proactive, self-driven mindset with strong ownership and accountability.
• Excellent organizational skills with a customer-focused and continuous improvement approach.

Responsibilities

• Lead, coach, and develop a Level 1 & Level 2 support team, fostering a collaborative and performance-driven culture.
• Oversee daily IT system operations, ensuring compliance with security, safety, and operational standards.
• Plan and manage preventive maintenance, system changes, service requests, and corrective activities.
• Maintain accurate IT asset tracking, documentation, and audit-ready records.
• Manage third-party vendors and subcontractors, including contracts, performance reviews, and service delivery quality.
• Monitor SLAs and service performance, driving continuous improvement initiatives.
• Act as the primary customer and stakeholder contact, managing budgets, costs, and timely issue resolution.

Skills

Service delivery

Leadership

Stakeholder management

Vendor management

SLA management

Problem solving

Ownership & accountability

Organizational skills

O&M experience

Education

Degree in IT/IS/CS

Tools

ITIL framework

Job description

Job Summary

We are looking for a seasoned Service Delivery Manager to oversee the reliable operation, maintenance, and ongoing enhancement of IT mission critical systems.

Mandatory Skill-set

• Degree in Information Technology, Information Systems or Computer Science;
• At least 8 years of relevant hands-on experience in service delivery, leadership experience and project management;
• Must have experience in IT System Operations & Maintenance (O&M);
• Must have hands-on knowledge and application of ITIL framework;
• Proven team leadership and stakeholder management skills;
• Experience in managing SLAs, vendors, and service performance;
• Strong problem-solving, proactive, self-driven mindset with strong ownership and accountability;
• Excellent organizational skills with a customer-focused and continuous improvement approach.

Desired Skill-set

• SCRUM, ITIL and PMP certifications are an added advantage.

Responsibilities

• Lead, coach, and develop a Level 1 & Level 2 support team, fostering a collaborative and performance-driven culture;
• Oversee daily IT system operations, ensuring compliance with security, safety, and operational standards;
• Plan and manage preventive maintenance, system changes, service requests, and corrective activities;
• Maintain accurate IT asset tracking, documentation, and audit-ready records;
• Manage third-party vendors and subcontractors, including contracts, performance reviews, and service delivery quality;
• Monitor SLAs and service performance, driving continuous improvement initiatives;
• Act as the primary customer and stakeholder contact, managing budgets, costs, and timely issue resolution.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639