IT Projects Executive

DHL Germany; Singapore; On-site; Confidential; Full time

Job summary

DHL Germany in Singapore is seeking an IT project support professional to assist in RFQ/RFI responses, IT project execution, and post-go-live activities. This role covers integration validation, data mapping, and producing technical documentation to support delivery across IT and WMS teams.

The ideal candidate has 1–3 years in IT project support or business analysis, with knowledge of API/EDI, SQL, and Power BI.

Qualifications

• Diploma/Bachelor’s degree in Computer Studies, Information Technology or equivalent
• Fluent in English (verbal and written)
• 1–3 years of experience in IT project support, systems support, or business analysis
• Exposure to project delivery or integration environments preferred
• Basic knowledge of integration technologies (API, EDI, data mapping)
• Working knowledge of SQL, data analysis, and reporting tools (e.g., Power BI)
• Exposure to WMS/TMS/ERP systems and business processes
• Understanding of SDLC and project delivery lifecycle
• Strong coordination and communication skills
• Good problem-solving and analytical ability
• Organized and able to manage multiple tasks effectively
• Customer-focused with a proactive learning mindset

Responsibilities

• Project & Delivery Support: Assist in RFQ/RFI responses by contributing to IT solution inputs and proposal materials
• Support execution of IT projects, including testing, deployment, and post-go-live activities
• Track project tasks, risks, and issues to ensure timely delivery
• Integration & Solution Support: Support implementation and validation of integrations (API/EDI, data mapping)
• Assist in preparing basic solution designs and documentation
• Support troubleshooting of integration-related issues
• Documentation & Governance: Maintain complete and up-to-date project and technical documentation
• Ensure compliance with IT standards and processes
• Stakeholder Coordination: Coordinate with internal teams (IT, WMS, operations) and customer stakeholders
• Support requirement gathering and documentation (BRD-lite / functional specs)
• Ensure timely communication and follow-ups on action items
• Continuous Improvement: Contribute to process improvements and small digitalisation initiatives
• Support reporting and dashboard development (e.g., Power BI)
• WMS Application Support: Provide first-level support for WMS-related incidents and service requests
• Perform data validation and support issue resolution with internal teams/vendors
• Assist with user queries, system usage, and post-implementation support
• Ad hoc duties assigned by Senior Manager

Skills

Power BI

SQL

Data analysis

Communication

SDLC understanding

WMS/TMS/ERP familiarity

Education

Diploma/Bachelor’s degree in Computer Studies, Information Technology or equivalent

Tools

Power BI

Job description

Responsibilities

1. Project & Delivery Support

• Assist in RFQ/RFI responses by contributing to IT solution inputs and proposal materials
• Support execution of IT projects, including testing, deployment, and post-go-live activities
• Track project tasks, risks, and issues to ensure timely delivery

2. Integration & Solution Support

• Support implementation and validation of integrations (API/EDI, data mapping)
• Assist in preparing basic solution designs and documentation
• Support troubleshooting of integration-related issues

3. Documentation & Governance

• Maintain complete and up-to-date project and technical documentation
• Ensure compliance with IT standards and processes

4. Stakeholder Coordination

• Coordinate with internal teams (IT, WMS, operations) and customer stakeholders
• Support requirement gathering and documentation (BRD-lite / functional specs)
• Ensure timely communication and follow-ups on action items

6. Continuous Improvement

• Contribute to process improvements and small digitalisation initiatives
• Support reporting and dashboard development (e.g., Power BI)

7. WMS Application Support

• Provide first-level support for WMS-related incidents and service requests
• Perform data validation and support issue resolution with internal teams/vendors
• Assist with user queries, system usage, and post-implementation support
• Ad hoc duties assigned by Senior Manager

Requirements

Diploma/Bachelor’s degree in Computer Studies, Information Technology or equivalent

Fluent in English (verbal and written)

1–3 years of experience in IT project support, systems support, or business analysis

Exposure to project delivery or integration environments preferred

Basic knowledge of integration technologies (API, EDI, data mapping)

Working knowledge of SQL, data analysis, and reporting tools (e.g., Power BI)

Exposure to WMS/TMS/ERP systems and business processes

Understanding of SDLC and project delivery lifecycle

Strong coordination and communication skills

Good problem-solving and analytical ability

Organized and able to manage multiple tasks effectively

Customer-focused with a proactive learning mindset