IT Operations Engineer L1 (1-year renewable contract) #IAC

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Recruit Express Pte Ltd is seeking a skilled IT Security Administrator to manage the smart card lifecycle, user access provisioning, and governance across business applications in Singapore.

You will handle SAP account management and batch job scheduling while maintaining thorough documentation and audit trails. The role emphasizes policy adherence and continuous improvement within IT operations.

Qualifications

• Experience in smart card lifecycle administration and issuance.
• Knowledge of SAP user account management and access control.
• Familiarity with access governance and segregation of duties.
• Experience with batch job scheduling and database monitoring.
• Documentation and audit trail maintenance.
• Incident and service request management (ITSM).

Responsibilities

• Print, issue and manage smart cards lifecycle.
• Manage smart card user access provisioning and revocation.
• Configure door access profiles and maintain policies.
• Quality control and issue resolution for cards.
• Manage SAP user accounts and roles.
• Provision application accounts across business apps.
• Schedule and monitor batch jobs for door access DB.
• Perform access reviews and report exceptions.
• Maintain documentation and audit trails.
• Raise ITSM tickets for incidents and requests.
• Adhere to processes and audit requirements.

Skills

Smart card management

SAP user account management

Access governance

Batch job scheduling

Documentation

ITSM

Tools

SAP

Job description

Job Responsibilities

• Print, issue and manage the lifecycle of smart cards for all authorised users
• Manage smartcard user access - provision, modify and revoke user access in line with approved requests
• Configure and maintain door access profiles and assignments; ensure access is granted in line with policy
• Perform smartcard quality control checks; identify and resolve card defects or printing issues
• Manage user accounts in SAP - create, modify, assign roles and deactivate accounts per approved requests
• Manageapplication account and access provisioning across business applications within defined SLAs
• Schedule, monitor and maintain batch jobs for the door access database; respond to job failures promptly
• Conduct periodic access reviews and report exceptions to the appropriate governance team
• Maintain accurate documentation for all smart card, access and account management activities
• Raise and manage ITSM tickets for smart card and access-related incidents and service requests
• Ensure all operational activities are performed in line with defined processes and audit requirements
• Contribute to continuous improvement of operational procedures and documentation standards
• Any other ad-hoc duties as assigned by supervisor

Requirements

• Smart card management - smart card printing, issuance, replacement and lifecycle administration
• Smart card user access management - provisioning, modification and revocation of smartcard user access
• Smart card door access management - door access profile configuration, assignment and review
• Smart card quality control - card verification, quality checking and issue resolution
• SAP user account management - user account creation, modification, role assignment and deactivation in SAP
• Application account and access management - provisioning and lifecycle management acrossbusiness applications
• Access governance - access review, compliance checking and segregation of dutiesawareness
• Batch job scheduling - scheduling and monitoring batch jobs for the door access database
• Database operations - basic understanding of door access database management and job monitoring
• Documentation- maintaining accurate operational records, process documentation and audit trails
• ITSM -incident and service request management for access and smart card related issues
• Process adherence - following defined procedures and maintaining audit-ready operational standards

CEI Reg No: R1989053
EA Licence No: 99C4599
Recruit Express Pte Ltd