IT Operations & Automation Intern - Analytics & Automation

Mizuho; Singapore; Vor Ort; SGD 8.900 - 13.000; Vollzeit

Zusammenfassung

Mizuho Bank Singapore Branch is offering an IT Operations internship to support day-to-day IT operations, service monitoring, and incident tracking. You will help maintain ITSM and CMDB records, develop operational dashboards, and participate in root cause analysis with a collaborative APAC team.

The role targets students pursuing degrees in Computer Science, IT, or related fields, with a keen interest in automation and data-driven operations.

Qualifikationen

• Currently pursuing a Bachelor’s degree in Computer Science, Information Technology, Information Systems, Engineering, or a related discipline.
• Strong interest in IT operations, service management, infrastructure support, and automation.
• Basic knowledge of ITSM concepts, CMDB, incident/problem/change management, or service operations is preferred.
• Familiarity with scripting languages such as Python, Shell, or Ansible will be an added advantage.
• Strong analytical and problem-solving skills with the ability to organize and interpret operational data.

Aufgaben

• Support day-to-day IT operations activities by assisting with service monitoring, incident tracking, and operational follow-up across relevant infrastructure and application support teams.
• Assist in maintaining ITSM and CMDB records by helping ensure configuration items, dependencies, and service attributes are accurately captured and kept up to date.
• Support operational analytics and reporting by gathering service data, consolidating key metrics, and preparing regular dashboards on service health, availability, incidents, and other KPIs.
• Help identify recurring operational issues and support root cause analysis efforts by organizing data, reviewing patterns, and documenting observations for the team.
• Assist in automating manual operational tasks and repetitive workflows using basic scripting or automation tools under supervision.
• Support the development and enhancement of process improvements to improve operational efficiency, consistency, and service quality.
• Work with internal stakeholders to collect required operational information, support issue resolution, and help coordinate follow-up actions.
• Assist in preparing operational updates, documentation, and presentations for team meetings, reviews, and governance discussions.
• Support ad-hoc operational tasks, data collection, and project-related activities as required by the IT operations team.

Kenntnisse

Strong interest in IT operations, ITSM

Analytical & problem-solving

Communication & interpersonal skills

Detail-oriented & proactive

Ausbildung

Bachelor’s degree in Computer Science, Information Technology, Information Systems, Engineering, or related

Tools

Python

Shell

Ansible

Jobbeschreibung

Mizuho Bank Singapore Branch is offering an IT Operations internship to support day-to-day IT operations, service monitoring, and incident tracking. You will help maintain ITSM and CMDB records, develop operational dashboards, and participate in root cause analysis with a collaborative APAC team.

The role targets students pursuing degrees in Computer Science, IT, or related fields, with a keen interest in automation and data-driven operations.