Intern - IT Operations & Automation (Jan-June 2027, Full-Time)

Mizuho Bank, Ltd; Singapore; Vor Ort; SGD 20.000 - 27.000; Vollzeit

Zusammenfassung

Mizuho Bank Singapore Branch is seeking a proactive undergraduate to join our IT operations team as an intern. You will support day-to-day IT operations, assist with service monitoring, incident tracking, and maintain CMDB records while gaining hands-on experience within a global financial group.

The role offers exposure to dashboards, data collection, and cross-functional collaboration in a large bank. Ideal candidates are pursuing a Bachelor’s degree in CS/IT/IS/Engineering, with interest in

Qualifikationen

• Pursuing a Bachelor’s degree in CS/IT/IS/Engineering or related field.
• Interest in IT operations, service management, automation.
• Familiarity with ITSM concepts and CMDB is a plus.

Aufgaben

• Support day-to-day IT operations activities by assisting with service monitoring and incident tracking.
• Assist in maintaining ITSM records and CMDB accuracy.
• Support analytics and dashboards for service health and KPIs.
• Help identify recurring issues and support root-cause analysis.
• Assist in automating manual tasks using basic scripting under supervision.
• Contribute to process improvements to enhance efficiency and service quality.
• Collaborate with internal stakeholders to gather required operational information.
• Prepare operational updates and presentations for reviews and governance.
• Support ad-hoc data collection and project-related IT tasks.

Kenntnisse

IT operations interest

Analytical skills

Excel & PowerPoint

Communication skills

Detail oriented

Ausbildung

Bachelor's degree (CS/IT/IS/Eng)

Tools

Python

Shell

Ansible

Jobbeschreibung

About Us

MIZUHO BANK IS THE BANKING SUBSIDIARY OF MIZUHO FINANCIAL GROUP, WHICH IS HEADQUARTERED IN TOKYO, JAPAN. MIZUHO FINANCIAL GROUP, INC. IS THE 15TH LARGEST BANK IN THE WORLD, AS MEASURED BY TOTAL ASSETS OF APPROXIMATELY US 2 TRILLION. MIZUHO'S 55,000 EMPLOYEES WORLDWIDE OFFER COMPREHENSIVE FINANCIAL SERVICES TO CLIENTS IN OVER 800 OFFICES THROUGHOUT THE AMERICAS, EMEA, AND ASIA.

MIZUHO BANK SINGAPORE BRANCH HAS AN ESTABLISHED LOCAL PRESENCE WITH OVER 50 YEARS OF HISTORY AND SERVES AS THE REGIONAL HUB FOR THE BANK'S APAC OPERATIONS.

OPERATING WITH A FULL BANK LICENSE, MIZUHO BANK SINGAPORE BRANCH PROVIDES BANKING SERVICES TO OVER 2,000 JAPANESE AND NON JAPANESE CORPORATE CLIENTS, WITH A STAFF STRENGTH OF ABOUT 1,000 EMPLOYEES. WE PROVIDE EXPERTISE IN CORPORATE FINANCE, TRADE FINANCE, CASH MANAGEMENT, FUNDS TRANSFERS, PROJECT FINANCE, AND TREASURY SERVICES TO HELP BUSINESSES DEVELOP AND FIND NEW OPPORTUNITIES. WE ALSO COLLABORATE WITH OUR AFFILIATE COMPANY, MIZUHO SECURITIES, TO PROVIDE INVESTMENT BANKING SOLUTIONS TO OUR CLIENTS.

Job Responsibilities

• Support day-to-day IT operations activities by assisting with service monitoring, incident tracking, and operational follow-up across relevant infrastructure and application support teams.
• Assist in maintaining ITSM and CMDB records by helping ensure configuration items, dependencies, and service attributes are accurately captured and kept up to date.
• Support operational analytics and reporting by gathering service data, consolidating key metrics, and preparing regular dashboards on service health, availability, incidents, and other KPIs.
• Help identify recurring operational issues and support root cause analysis efforts by organizing data, reviewing patterns, and documenting observations for the team.
• Assist in automating manual operational tasks and repetitive workflows using basic scripting or automation tools under supervision.
• Support the development and enhancement of process improvements to improve operational efficiency, consistency, and service quality.
• Work with internal stakeholders to collect required operational information, support issue resolution, and help coordinate follow-up actions.
• Assist in preparing operational updates, documentation, and presentations for team meetings, reviews, and governance discussions.
• Support ad-hoc operational tasks, data collection, and project-related activities as required by the IT operations team.

Job Requirements

• Currently pursuing a Bachelor's degree in Computer Science, Information Technology, Information Systems, Engineering, or a related discipline.
• Strong interest in IT operations, service management, infrastructure support, and automation.
• Basic knowledge of ITSM concepts, CMDB, incident/problem/change management, or service operations is preferred.
• Familiarity with scripting languages such as Python, Shell, or Ansible will be an added advantage.
• Strong analytical and problem-solving skills with the ability to organize and interpret operational data.
• Proficiency in Microsoft Excel and PowerPoint for reporting, analysis, and presentation preparation.
• Good communication and interpersonal skills, with the ability to work effectively across technical and non-technical teams.
• Detail-oriented, proactive, and willing to learn in a fast-paced operational environment.