IT Operation Support Engineer

NEUTRON PTE. LTD.; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

NEUTRON PTE. LTD. is seeking an IT Administrator to raise, track and manage ICT service requests, incidents, and operational support activities. You will coordinate with GovTech and vendors, review submissions, and maintain audit trails.

You will administer Microsoft 365 suite (Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID, Intune), support user onboarding/offboarding, manage accounts and security groups, and coordinate endpoint provisioning and software installs.

Responsibilities

• Raise, track, and manage ICT service requests, incidents, and operational support activities.
• Coordinate with GovTech, managed service providers, and vendors to fulfil requests within agreed SLAs.
• Review and validate service request submissions, approvals, and fulfilment evidence.
• Monitor request backlog, follow up on outstanding requests, and elevate service delivery issues where necessary.
• Maintain accurate records and audit trails for operational activities.
• Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID, and Intune.
• Support user onboarding, offboarding, and access management processes.
• Manage user accounts, shared mailboxes, distribution lists, licences, and security groups.
• Coordinate endpoint provisioning, software installation, and workplace technology support.

Tools

Exchange Online

Teams

SharePoint Online

OneDrive

Entra ID

Intune

Job description

Key Responsibilities

• Raise, track, and manage ICT service requests, incidents, and operational support activities.

• Coordinate with GovTech, managed service providers, and vendors to fulfil requests within agreed SLAs.

• Review and validate service request submissions, approvals, and fulfilment evidence.

• Monitor request backlog, follow up on outstanding requests, and elevate service delivery issues where necessary.

• Maintain accurate records and audit trails for operational activities.

IT Administration & User Support

• Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID, and Intune.

• Support user onboarding, offboarding, and access management processes.

• Manage user accounts, shared mailboxes, distribution lists, licences, and security groups.

• Coordinate endpoint provisioning, software installation, and workplace technology support.