IT Network Operation Engineer (12 Hours rotating shift)

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

PERSOL SINGAPORE PTE. LTD. is seeking a hands-on IT infrastructure operations specialist to monitor and support our network ecosystem, including routers, switches, firewalls, SD-WAN, and wireless solutions.

You will provide first-line incident handling, document resolutions, and coordinate with vendors for escalations. The role covers SD-WAN change management across multiple platforms, routine health checks, and collaboration with internal IT teams to ensure secure and compliant operations.

Qualifications

• 1–2 years in IT infrastructure operations or technical support.
• SD-WAN environments experience, ability to troubleshoot and coordinate escalations.
• Experience with enterprise wireless platforms is advantageous.
• Troubleshooting WLAN and cloud-managed wireless solutions.

Responsibilities

• Monitoring and support network infrastructure including routers, switches, firewalls, SD-WAN, and wireless solutions.
• Provide first-level support and troubleshooting for detected issues.
• Respond to and resolve IT incidents in a timely manner per procedures and escalation protocols.
• Execute SD-WAN change requests across platforms like Cisco Viptela, Velocloud, RansNet, Silver Peak, and Fortinet.
• Perform daily health checks, log reviews, and system performance monitoring according to SLAs.
• Troubleshoot infrastructure issues and coordinate with specialist teams and vendors.
• Participate in maintenance activities and operational improvements.
• Communicate status updates to IT teams, stakeholders, and end-users.

Skills

IT infra ops

SD-WAN experience

Cloud/WAN/LAN

Troubleshooting

Tools

Cisco Viptela

VMware Velocloud

RansNet

Silver Peak

Fortinet

Cisco Wireless

Aruba

Ruckus

Meraki

Job description

Responsibilities:

• Monitoring and Support: Proactively monitor and support network infrastructure including routers, switches,firewalls, SD-WAN, and wireless solutions. Provide first-level support and troubleshootingfor detected issues.
• Incident Management: Respond to and resolve IT incidents in a timely manner, adhering to established proceduresand escalation protocols. Accurately document incidents and resolutions within the incidentmanagement system
• SD-WAN Change Request management: Execute predefined standard service requests and change requests across various SD-WANplatforms such as Cisco Viptela, Velocloud, RansNet, SilverPeak, and Fortinet
• Operational Tasks: Perform daily health checks, log reviews, and system performance monitoring. Ensure allscheduled tasks are completed within agreed service levels.
• Troubleshoot infrastructure issues and coordinate with specialist teams and vendors
• Participate in maintenance activities and operational improvements.
• Communications: Maintain clear communication with internal IT teams, stakeholders, and end-users. Providetimely updates on incident status and operational activities.
• Compliance and Security: Follow company policies and regulatory standards to ensure secure and compliant IToperations.

Requirements:

• At least 1 to 2 years of experience in IT infrastructure operations or technical support(LAN/WAN/Cloud/)
• Experience or knowledge supporting SD-WAN environments (e.g., Cisco Viptela, VMwareVeloCloud, RansNet, Silver Peak, and Fortinet), with the ability to perform operationalchanges, troubleshoot issues, and coordinate escalations when required
• Experience with enterprise wireless platforms such as Cisco, Aruba, Ruckus, Meraki, orequivalent solutions is advantageous
• Supporting and troubleshooting enterprise wireless LAN (WLAN), including access points, wireless controllers, and cloud-managed wireless solutions